SERGIO MUNOZ
Las Cruces,NM
Summary
Dynamic District Manager at Rent A Center with a proven track record in revenue growth management and team development. Expert in strategic planning and sales analytics, I successfully implemented innovative sales strategies that boosted profitability. Adept at fostering relationships and motivating teams, I drive performance and achieve ambitious sales targets.
Overview
22
22
years of professional experience
Work History
District Manager
Rent A Center Warehouse & Retail Store
Salt Lake City, Utah
09.2025 - Current
- Managed the daily operations of the sales department, including budgeting, scheduling, staffing, and performance reviews.
- Provided training and guidance to new staff members on sales techniques and customer service standards.
- Developed and implemented effective sales strategies to increase overall profitability.
- Established measurable goals for each member of the sales team based on individual objectives and performance metrics.
- Collaborated with cross-functional teams such as marketing and logistics for product launches and promotions.
- Implemented company policies to maintain compliance and operational standards.
- Conducted regular audits to assess operational performance and identify improvements.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Implemented innovative marketing tactics to promote products and services effectively.
- Developed action plans for improving customer service practices across the organization.
- Led a team of sales professionals in executing successful sales campaigns.
- Drafted reports summarizing current sales activity levels along with forecasts for future periods.
- Coordinated with other departments such as accounting or operations to resolve issues quickly.
- Supervised daily operations across multiple retail and warehouse locations.
Store Manager
Rent A Center Warehouse & Retail Store
Santa Fe, New Mexico
06.2012 - 09.2025
- Ensured compliance with company policies regarding safety regulations and customer service requirements.
- Analyzed competitor's products, pricing structures, services, promotional activities to gain competitive advantage.
- Held daily check-ins with team members to set objectives and monitor progress.
- Analyzed sales data to identify trends and make recommendations for improvement.
- Participated in customer meetings and worked closely with team to resolve customer satisfaction issues.
- Applied different approaches to changing work demands and to meet sales challenges.
- Managed customer accounts and customer relationships.
- Managed sales team to consistently achieve growth and hit sales targets.
- Provided guidance and mentorship for junior-level staff members.
- Developed sales team through motivation, counseling and product knowledge education.
- Reviewed operational records and reports to project sales and determine profitability.
Landscape Foreman
Just Sprinklers
Albuquerque, NM
04.2009 - 06.2012
- Supervised installation of irrigation systems for residential and commercial properties.
- Coordinated team activities to ensure timely project completion and quality standards.
- Trained new staff on landscape maintenance techniques and equipment usage.
- Conducted site assessments to determine landscaping needs and design recommendations.
- Managed inventory of tools, materials, and supplies for efficient operation.
- Implemented safety protocols to maintain a safe working environment for the team.
- Collaborated with clients to understand their landscaping preferences and requirements.
- Inspected malfunctioning equipment and troubleshot issues, returning tools to operation.
- Resolved customer complaints in a timely manner while maintaining excellent customer service relations.
- Maintained accurate records on labor hours, material costs, and job progress.
- Delegated tasks to landscaping crews and supervised completion.
Navy
USN
Yokosuka, Japan
08.2003 - 08.2009
- Designed and implemented engineering solutions for complex projects.
- Collaborated with cross-functional teams to ensure project alignment.
- Mentored junior engineers on best practices and technical skills.
- Responded to emergency calls and assessed fire situations.
- Operated firefighting equipment and tools during emergencies.
- Educated the community about fire safety and prevention methods.
- Operated military equipment and vehicles in diverse environments.
- Conducted training exercises to improve tactical skills and readiness.
- Adhered to safety protocols during training and operational activities.
- Assisted in logistical planning for troop movements and supply distribution.
Radio Broadcaster
Univision Radio
Albuquerque, New Mexico
02.2008 - 04.2009
- Delivered engaging radio content for diverse audiences across multiple platforms.
- Collaborated with production teams to create innovative programming and promotional materials.
- Conducted live interviews with guests, enhancing community interaction and listener engagement.
- Managed on-air schedules, ensuring timely delivery of news and entertainment segments.
- Developed and maintained strong relationships with local artists and community leaders.
- Engaged listeners through social media, fostering a dynamic online presence for the station.
- Shared public service announcements, music information and upcoming events with audiences.
- Represented station at promotional appearances to drive sales for advertising partners.
Education
High School Diploma -
Onate High School
Las Cruces, NM05-2003
Some College (No Degree) - Computer & Electrician
ITT Technical Institute
Albuquerque, NMSkills
- Leadership and team building
- Sales operations
- Employee motivation
- Training and coaching
- Team development
- Sales presentations
- Sales analytics
- Revenue growth management
- Profitability improvement
- Strategic planning
- Performance management
- Data analysis
- Operations
- Account management
- Profitability optimization
- KPI tracking
- Risk mitigation
- Order management
- Prospecting skills
- Database management
- Territory management
- Revenue generation
- Competitive analysis
- Budgeting and finance
- Verbal and written communication
- Relationship building
- Training and development
- Analytical problem solver
- Positive and upbeat
- New business development
Languages
Spanish
Professional
Timeline
District Manager
Rent A Center Warehouse & Retail Store
09.2025 - Current
Store Manager
Rent A Center Warehouse & Retail Store
06.2012 - 09.2025
Landscape Foreman
Just Sprinklers
04.2009 - 06.2012
Radio Broadcaster
Univision Radio
02.2008 - 04.2009
Navy
USN
08.2003 - 08.2009
High School Diploma -
Onate High School
Some College (No Degree) - Computer & Electrician
ITT Technical Institute