Summary
Overview
Work History
Education
Skills
Professional Traits
Timeline
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Sergio Nevarez

Summary

  • Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
  • Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Real Estate Agent

Real Estate
11.2021 - Current
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Developed targeted marketing campaigns for luxury properties, attracting qualified buyers and securing high-value transactions.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
  • Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.

Direct Sales Account Executive and Retention Department Expert

DISH
03.2018 - 11.2021
  • Retain our valued customers by offering them the best options we have, whether in technical problems, contract renewals and move in deals
  • Negotiated prices, terms of sales and service agreements.
  • Contribute with new positive ideas that help our team grow in all aspects including new challenges to improve sales and motivation
  • Help new employees to adapt and learn faster
  • Helping them grow and form a strong team full of leaders
  • Motivate my teammates by leading by example taking initiative helping others like coworkers, leads and trainers with their daily duties.
  • Strengthened client retention by conducting regular follow-ups, ensuring ongoing satisfaction and securing repeat business.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated favorable pricing terms with clients in accordance with company guidelines while preserving long-term relationships.
  • Kept detailed records of daily activities through online customer database.
  • Conducted compelling sales presentations to demonstrate the value proposition of products and services offered.

Store Manager

MetroPCS
09.2016 - 01.2018
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Greet and service customers in a courteous, friendly, and professional manner while attentively meeting customer needs
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Participate in activities designed to improve customer satisfaction and business performance and contribute ideas on ways to resolve problems to better serve the customer and improve productivity
  • Led a team of sales associates to meeting weekly and monthly business goals
  • Delivered daily, weekly, and monthly sales reports analyzing sales information, and key trends useful to management teams in the region.
  • Reported issues to higher management with great detail.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Reduced operational risks while organizing data to forecast performance trends.

Branch Manager

First Convenience Bank
04.2012 - 09.2016
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Created financial dashboards to provide insights into key performance indicators.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Greet and service customers in a courteous, friendly, and professional manner while attentively meeting customer needs
  • Participate in activities designed to improve customer satisfaction and business performance and contribute ideas on ways to resolve problems to better serve the customer and improve productivity
  • Responsible for opening and closing location allowing for a smooth operation
  • Responsible of Sales, Trainings, ATM and Vault.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Branch Supervisor

Chase JP Morgan
04.2011 - 04.2012
  • Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
  • Collaborated with other supervisors to coordinate activities of individual team members and departments.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
  • Optimized staffing schedules to maximize productivity during peak hours while minimizing labor costs during slower periods.
  • Participate in activities designed to improve customer satisfaction and business performance and contribute ideas on ways to resolve problems to better serve the customer and improve productivity
  • Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.

Sales Representative

Shamaley Ford
10.2008 - 04.2011
  • Leveraged data-driven insights from market research to inform decision-making during client presentations.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Lead work crew while creating a work environment allowing for optimal performance
  • Contribute to improved customer service ratings with coaching and training
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Education

Bachelor of Science - Accounting And Finance

El Paso Community College
El Paso, TX
01.2015

GED -

El Paso Community College
09.2008

Skills

  • Leadership
  • Outstanding customer service
  • Sales Expert
  • Highly proficient with data analysis
  • Proficient computer skills
  • Client Relationship Management
  • Excellent problem solving skills
  • Ability to work independently with limited supervision
  • Contract Preparation
  • Staff Training
  • Teamwork and Collaboration
  • Performance Tracking and Evaluation
  • Business Administration
  • Fluent in English and Spanish
  • Works well under pressure
  • Excellent critical thinking skills

Professional Traits

  • High discretion and great record in managing confidential company data and information
  • Creative and professional problem solver
  • Team player and self starter with strong multitasking capability
  • Effective time manager who meet and exceed project deadlines

Timeline

Real Estate Agent

Real Estate
11.2021 - Current

Direct Sales Account Executive and Retention Department Expert

DISH
03.2018 - 11.2021

Store Manager

MetroPCS
09.2016 - 01.2018

Branch Manager

First Convenience Bank
04.2012 - 09.2016

Branch Supervisor

Chase JP Morgan
04.2011 - 04.2012

Sales Representative

Shamaley Ford
10.2008 - 04.2011

Bachelor of Science - Accounting And Finance

El Paso Community College

GED -

El Paso Community College

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Sergio Nevarez