Sergio Ocana
San Luis Obispo,CA
Summary
Driven professional with a strong work ethic and outstanding customer service skills, demonstrated at Safeway and Morgan Hill Sports Complex. Excelled in teamwork, collaboration, and customer assistance, enhancing shopping and event experiences. Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts, and locating items for customers. Proficient in stock management and sales support.
Overview
2
2
years of professional experience
Work History
Courtesy Clerk
Safeway
10.2023 - 08.2024
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Returned unwanted items to correct store locations and restocked shelves.
- Assisted customers with large purchases by carrying items to vehicles.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Increased overall efficiency by assisting with price checks and product location inquiries from customers.
Event Staff Member
Morgan Hill Sports Complex
05.2022 - 06.2023
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
Education
High School Diploma -
Live Oak
Morgan Hill, CA06.2024
Skills
- Positive Attitude
- Strong Work Ethic
- Customer Service
- Outgoing and Friendly
- Teamwork and Collaboration
- Customer Assistance
- Patience and Tolerance
- Cart returns
- Safety awareness
- Floor cleaning
- Effective Communication
- Store Cleaning
- Cart Collection
- Price Checking
- Guest Relations
- Customer Support
- Active Listening
- Customer Service Management
- Event Setup
- Cleaning and sanitization
Timeline
Courtesy Clerk
Safeway
10.2023 - 08.2024
Event Staff Member
Morgan Hill Sports Complex
05.2022 - 06.2023
High School Diploma -
Live Oak