Sergio Ontiveros
Fort Stewart,GA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Adaptable Signal Support Systems Specialist with exemplary telecommunications network troubleshooting skills. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Ready to utilize exceptional problem solving and decision making capabilities to secure a new role with a terrific organization.
Overview
11
11
years of professional experience
Work History
25U Signal Support Systems Specialist
Army
Fort Stewart, GA
01.2019 - Current
- Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
- Responded to problems with processing and production equipment and completed timely repairs.
- Inspected systems, diagnosed problems and developed optimal solutions.
- Assembled electrical systems or prototypes using hand tools or measuring instruments.
- Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
- Educated equipment operators on proper use of equipment.
- Identified and resolved equipment malfunctions working with manufacturers or field representatives as necessary to procure replacement parts.
- Delivered professional persona and attitude when dealing with unhappy or irate individuals.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Supervised and assisted with battlefield signal support systems and terminal devices
- Provided maintenance and technical assistance to commanders and staff in regard to signal support systems
- Provided technical assistance to users of 6 computer systems and 3 networks
Manager
Lowes Home Improvment
Houston, TX
05.2014 - 12.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Supervised staff of 130 personnel by implementing company policies, protocols, work rules and disciplinary action
Customer Service Representative
SITEL Worldwide
Las Cruces, NM
07.2012 - 07.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Prep Cook
Fuddruckers Restaurants LLC
El Paso, TX
02.2009 - 11.2009
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Trained and assisted new kitchen staff members.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Reduced food costs 30% by using seasonal ingredients, setting standards for portion size and minimizing waste
Education
Bachelor of Science - Computer Science
Trident University International
Cypress, CA08.2023
Certifecation - Computer Science
Coleman University
San Diego, CA10.2011
High School Diploma -
Gadsden High School
Anthony, NM05.2009
Skills
- Signal Training
- Technical Report
- Material Revision and Deletion
- Customer Interaction
- Operation Monitoring
- Computer Operating Systems
- Telecommunications Systems
- Stress Tolerance
- Customer Data Confidentiality
- Customer Account Management
- Responding to Difficult Customers
Accomplishments
- Awarded Hero Of The Battle during Combined resolve XVII at Joint Multinational Readiness Center.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
25U Signal Support Systems Specialist
Army
01.2019 - Current
Manager
Lowes Home Improvment
05.2014 - 12.2018
Customer Service Representative
SITEL Worldwide
07.2012 - 07.2014
Prep Cook
Fuddruckers Restaurants LLC
02.2009 - 11.2009
Bachelor of Science - Computer Science
Trident University International
Certifecation - Computer Science
Coleman University
High School Diploma -
Gadsden High School
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