Sergio Pena
Webster,NY
Summary
Qualified Quality Engineer accustomed to developing and monitoring improved inspection strategy to reduce errors and cultivate consistent quality. Dedicated and energetic with proven history of implementing corrective actions to drive quality and improve efficiency. Thorough Quality Engineer skilled in executing quality inspections to identify and correct non-conformance issues. Meticulous and industrious with drive for implementing continuous improvement initiatives to foster consistent quality. Goal-oriented Quality Engineer with experience in Plastic and procedures settings. Forward-thinking when reviewing project requirements to determine precise solutions. Composed professional when working under tight schedules and limited budgets to achieve innovative designs meeting and exceeding objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Quality Engineer
Forteq North America
Henrietta, NY
12.2022 - Current
- Performed data analysis to identify root causes of quality issues and developed corrective actions.
- Analyzed customer complaints and feedback, conducted investigations, and implemented appropriate corrective actions.
- Developed and maintained Quality Assurance procedures in accordance with ISO 9001 standards.
- Assisted in the design and implementation of new processes for improved product quality.
- Monitored production activities to ensure conformance to established methods and procedures.
- Investigated non-conformances using problem solving techniques such as 8D or 5 Why's methodologies.
- Trained personnel on the use of various quality control tools such as Statistical Process Control charts, Process Flow Diagrams, Failure Mode Effects Analysis.
- Collaborated with cross-functional teams to develop solutions that improve overall product quality.
- Organized meetings with stakeholders to discuss current issues regarding product quality assurance programs.
- Participated in continuous improvement initiatives by identifying opportunities for process optimization based on best practices from industry standards.
- Maintained records of all products manufactured in accordance with documentation requirements.
Customer Quality Engineer
Windsor Mold Group
Queretaro, ME
07.2022 - 12.2022
- Developed and implemented customer quality plans, processes, procedures and related documents.
- Conducted root cause analysis to determine the origin of non-conformances and developed corrective actions.
- Investigated customer complaints and coordinated corrective action activities in response.
- Participated in cross-functional teams for new product development projects.
- Reviewed engineering drawings, specifications, test plans and other technical documents for accuracy.
- Provided technical support to customers regarding quality issues or questions.
- Documented all findings from investigations into customer complaints or non-conformances via reports or presentations as required.
- Maintained records of all quality checks performed throughout the production process.
- Demonstrated strong knowledge of company standards and protocols during inspections.
- Built lasting rapport with clients and vendors to foster satisfaction and loyalty.
Customer Services Quality
Saargummi Mexico
Queretaro, Mexico
10.2017 - 07.2022
- Problem processing: Performing and moderating the "SaarGummi Problem Solving Process" in cross-functional team and documentation in the SaarGummi Complaint Management System
- Process management: adaptation of the Production Control Plan based on identified process risks Trusting communication with customer as part of complaint management Change management: involvement in the validation/approval of material, tool- or process-changes
- Implementation of alteration sampling - gaining customer approval
- Documentation: management and assurance of quality documentation
- KPI quality: ensuring a reliable data registration process and on-schedule reporting Assignment of immediate measures to ensure customer quality (e.g
- Intensified test level, sorting tests etc.)
- Create and manage control plan from new extrusion products
- (rubber) Process Improvement for quality control
- PPAP submit, for new projects (Customers VW, Daimler, Freighliner
- AUDI) Tracking KPIS, For Quality debits cost, warranties
- Mediator on situations that compromise the quality of the product in plant
- Vw or Daimler, Audi Customer portals Management (VW, Ford, Daimler, Daimler Trucks, Audi, Covisint)
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Upheld quality control policies and procedures to increase customer satisfaction.
Quality Engineer
Standard Profil
Mexico, ME
01.2016 - 10.2017
- Attention to claims of internal and external customer
- 8D Root Cause analysis Develop of control plans for customer from project,start until production
- Make Contentions of claims, during the process inside of plant Develop reports for Scrap
- Process Improvement for quality control
- PPAP submit, for new projects (Customers VW, FORD, AUDI) Tracking KPIS, For Quality debits cost, warranties
- Coordination of audit staff to achieve quality objectives
- Mediator on situations that compromise the quality of the product in plant
- Vw
- Customer portals Management (FORD, AUDI, VW) SAP knowledge (reports, material tracking, blocking, vendor claims)
- Take Decision based on statistical tools and CPKS of the process
- Update of Control plans and AMEF´s
- Review and elaboration of gauges for process Control.
- Performed data analysis to identify root causes of quality issues and developed corrective actions.
- Developed and maintained Quality Assurance procedures in accordance with ISO 9001 standards.
- Reviewed engineering drawings, process specifications, test requirements, inspection plans, and other technical documents for accuracy.
- Monitored production activities to ensure conformance to established methods and procedures.
Quality Industrial Resident
Standard Profil
Mexico, ME
04.2015 - 12.2015
- Report claims to the customer for plant
- Perform fault containments found throughout the VW process
- Follow-up of client claims in plant
- Make Contentions of claims, during the process inside of plant of customer Report of status in audits following the behavior of the parts in the audits Tracking of debits made to the plant
- Coordination of third party in plant of customer
- Mediator on situations that compromise the quality of the product in plant
- Vw.
- Measured garment pieces prior to assembly using tape measurers and rulers.
- Recognized defects in fabrics during inspection process and adjusted settings accordingly.
- Communicated effectively with supervisors regarding any issues related to the job function.
- Kept track of inventory levels for supplies used on the job.
- Inspected completed work for quality assurance.
Specialist Testing Product Process
VW of Mexico
Mexico, ME
05.2013 - 02.2015
- Evaluate and assess the result of different analyses of cars with failure, in order to develop hypotheses supported to propose alternatives of solution to the areas involved, such as assembly, Manufacture body, painting DT Analysis of cars Jetta, variant, Cabrio, Coupe, Golf variant, by issues of Water tightness
- Analysis and monitoring of faults in special cars, KAF, GQG, MAF, and audit by claims of water inflows
- Evaluation of test pieces giving approval for assembly or technical changes in the models by a detailed analysis to external and internal areas Coordinate the solution of critical and repetitive or potential problems, based on the information generated and obtained, analyzing the root causes and proposing effective containments
- Design proposals for improvement and savings
- Developed and implemented process improvement plans to enhance efficiency and reduce costs.
- Analyzed production processes to identify areas for improvement and cost savings.
- Monitored production operations to ensure compliance with safety protocols and regulations.
- Provided technical support to teams working on product development projects.
Education
Bachelor of Science - Engineering Technology
Universidad Del Valle De Puebla
Mexico, ME08.2008
Skills
- Analytical intellectual capacity
- Presentation skills
- Able to deal with conflicts
- Negotiator
- Teamwork
- Analytical
- Root Cause Analysis
- Process Mapping
- Issue Resolution
- Attention to Detail
- Documentation and Reporting
- Decision-Making
- Multitasking and Organization
- Quality Processes
- Quality Assurance
Education Activities
Marital Status: Married
Languages
English
Professional
Spanish
Native/ Bilingual
German
Limited
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve reduce quality issues , earning recognition from upper management and financial reward.
Timeline
Quality Engineer
Forteq North America
12.2022 - Current
Customer Quality Engineer
Windsor Mold Group
07.2022 - 12.2022
Customer Services Quality
Saargummi Mexico
10.2017 - 07.2022
Quality Engineer
Standard Profil
01.2016 - 10.2017
Quality Industrial Resident
Standard Profil
04.2015 - 12.2015
Specialist Testing Product Process
VW of Mexico
05.2013 - 02.2015
Bachelor of Science - Engineering Technology
Universidad Del Valle De Puebla
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