Sergio Pena Pacheco

• Plan, coordinate, and execute a diverse set of events and programming across primary campus.
• Develop and implement event & experiential marketing and promotional strategies to increase engagement and retention efforts.
• Handle registration and ticketing processes, and manage guest lists and attendee communication.
• Create and disseminate event materials such as videos, agendas, programs, signage, etc.
• Oversee event setup and tear-down, including coordinating with venue staff and volunteers and day-of execution.
• Measure and report on event success, including analyzing event data and feedback.
• Direct and develop the implementation of long-term programming initiatives and strategies for student engagement.

• Communication: Notify nursing staff immediately if there are changes in the patient's condition or behaviors.
• Patient Care Assistance: Assist patients with activities of daily living (ADLs), including bathing, dressing, grooming, feeding, and toileting. Answer call lights promptly, and relay patient concerns to the nursing team.
• Vital Signs Monitoring: Accurately measure and record patients' vital signs, such as blood pressure, pulse, temperature, respiratory rate, oxygen saturation, weights, and blood sugars as needed.
• Patient Mobility: Assist patients with mobility, including turning, repositioning, transferring, and ambulation, using proper body mechanics and safety techniques/equipment
• Patient Safety: Monitor and report any changes in patients conditions to the nursing staff. Ensure the safety and comfort of patients by following established protocols. Utilize restraints and assistive devices appropriately. Assist with emergency codes as needed.
• Documentation: Document patient care activities and observations in the electronic health record (EHR) system in a timely and accurate manner.
• Specimen Collection: Collect specimens such as urine and stool for laboratory testing as directed by nursing staff.
• Infection Control: Adhere to infection control procedures, including hand hygiene, proper use of personal protective equipment (PPE), and environmental cleaning.
• Patient Experience: Engaged with patients and their families in a manner that promoted comfort, trust, and understanding. Addressed patient concerns with empathy and professionalism, striving to create a positive and supportive environment that fosters a sense of security and well-being.

• Administered first aid and emergency care to campers, ensuring swift response to medical needs.
• Collaborated with staff to manage chronic conditions, ensuring ongoing support for affected campers.
• Coordinated with parents regarding camper health concerns, strengthening communication channels and trust.
• Administered medications to campers accurately, ensuring proper dosage and adherence to schedules.
• Managed sensitive situations involving homesickness or mental health concerns with empathy and professionalism.
• Documented all medical interactions, maintaining accurate records for future reference and compliance purposes.

• Clubs and Organizations Management (August 2024-May 2025):

- Coordinated student events and activities to enhance campus engagement and community involvement.

- Managed, consulted, and provided direction for elected student club leaders
- Developed and maintained effective communication channels among students, staff, and administration.- Meet with students who were interested in starting new clubs and organizations
- Provided administrative assistance in areas related to, but not limited to; communication, documents, event planning, finances, personnel, and training

- Mentored new student staff members, fostering a supportive environment for professional development.

- Led initiatives aimed at enhancing student life experiences through innovative programming strategies.

• Social Media Management (August 2022-May 2024):

- Social media content creation, customer service, interaction and monthly reports
- Slack implementation and maintenance (OMIT), as well as iOS and Android app management and support
- Leading a social media/marketing team (coordinating student level efforts/sub committee)

• Complied with all hospital policies, regulations, and care standards
• Maintained privacy and security of all confidential and protected health information
• Trained new sitters on protocols and best practices for patient care.
• Observe patients in psychiatric crisis and report physical and/or mental changes to nursing staff
• Developed strategies to manage challenging behaviors, ensuring a safe environment.

• Facilitated campus tours for prospective students, enhancing engagement and interest in university programs
• Collaborated with admissions team to develop outreach strategies targeting diverse student populations
• Assisted in training new ambassadors on effective communication and presentation techniques
• Developed social media content promoting university events, increasing visibility among target audiences
• Answered questions from visitors and potential students about university life.
• Assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.