Sergio Perales
Houston,TX
Summary
Driven Retail Manager with more than 8 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level
Application Programmer/analyst position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Retail Associate Manager
T-Mobile
Houston, TX
05.2013 - Current
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained employees in suggested selling and merchandising techniques to obtain sales quotas.
- Helped develop several leaders as Associate manager with prior knowledge from being Manager helping 4 mobile experts move to Associate Managers and 2 Associate Managers to Managers.
Retail Store Manager
T-Mobile
Houston, TX
05.2016 - 05.2019
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products, moving teams from 1800 in nation to top 200.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Sales Associate
T-Mobile
Houston, TX
02.2012 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Top 1% in sales and won Winner Circle.
Education
Bachelor of Arts - Information Technology
Arizona University
Global Campus05.2022
Skills
- Microsoft Visual SourceSafe
- Eagerness to Learn New Technologies
- Object-Oriented Programming (OOP)
- Team Meetings
- Strong Communication and Interpersonal Skills
- Structured Query Language (SQL)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Store Manager
T-Mobile
05.2016 - 05.2019
Retail Associate Manager
T-Mobile
05.2013 - Current
Sales Associate
T-Mobile
02.2012 - 05.2013
Bachelor of Arts - Information Technology
Arizona University