Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Machine Technician
Lyons Industries
Dowagiac
10.2023 - 04.2025
Diagnosed and repaired machine malfunctions and problems to minimize downtime.
Analyzed machine error messages and diagnostic test results to identify faults.
Followed safety protocols when operating complex machinery or working with hazardous materials.
Engaged in troubleshooting of machinery malfunctions through use of testing instruments and observation of defective equipment, listening and visually analyzing for sources of problems.
Operator
Regal Dee Blast
Coloma
09.2021 - 08.2023
Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
Helped achieve team goals by rotating production lines and daily duties to meet demand.
Managed multiple tasks simultaneously while maintaining attention to detail.
Used daily system logs to document production information, discussing issues with management.
Hand-assembled needed parts with bolts and screws.
Produced quality products by palletizing, packaging and assembling finished items.
Forklift Operator
Hilltop Fruit Trees
Hartford
03.2020 - 07.2023
Reported safety and quality issues to management.
Communicated with supervisor and other warehouse staff to coordinate work.
Checked shipments for damaged or incorrect items.
Relocated goods from dock area to appropriate storage locations.
Ensured safety procedures were followed when operating forklifts.
Inspected lifts before use to prevent damage to goods.
Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
Assembly Line Worker
Western Diversified Plastics LLC
Matawan
02.2018 - 06.2020
Completed component assembly with minimal supervision to meet deadlines.
Worked through each required task and step in production processes.
Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
Read and interpreted schematics, blueprints and assembly instructions to produce components.
Monitored inventory levels and informed management when additional supplies were needed.
Boxed, labeled and moved items to keep production lines moving swiftly.
Communicated effectively with co-workers about production progress throughout shift hours.
Shift Supervisor
Qdoba
Saint Joseph
07.2015 - 01.2018
Ensured all safety and sanitation regulations were met throughout the shift.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Assisted upper management with daily operations to meet standards of service and quality.
Collaborated with other kitchen staff to streamline food preparation processes.
Assisted in the inventory management of kitchen supplies and food items.