Results-driven strategic account management leader with 8+ years of experience delivering customer-centric solutions across multiple industries. Demonstrated success in scaling operations, driving operational excellence, and delivering measurable business impact through data-driven decision making.
Principal Functions:
Owned and operated P&L for Amazon's Sports category
Key Achievements:
- Delivered $850M in revenue, representing 18.4% YoY growth ($130M increase), by implementing a three-pronged strategy: expand selection/vendors, develop tier 2 brands, and secure double digit growth in tier 1 brands.
- Grew active customer base 25.7% YoY through data-driven marketing programs across email, push notifications, and targeted advertising campaigns
- Improved operational excellence metrics:
a) Decreased OOS (Out of Stock) rate from 19.6% to 12.7%, a 691bps improvement
b) Reduced excess inventory from 20.6% to 19.5%, a 104bps improvement
c) All while maintaining high in-stock levels for key ASINs
- Increased Contribution Margin from 3.4% to 4.3% (95bps improvement) by optimizing supply chain through strategic sourcing mix (Direct Import, North America Fulfillment Network, and local vendors)
Principal Functions:
Led global S&OP process transformation, demonstrating customer obsession and delivering results at scale.
Key Achievements:
-Implemented end-to-end S&OP process across multiple regions (MEX, USA, International)
-Improved forecast accuracy from 85% to 87% YoY through data-driven decision making
-Enhanced OTIF from 97% to 99%, demonstrating commitment to customer satisfaction
-Reduced working capital by optimizing finished goods inventory (10M pesos monthly savings)
-Successfully led Oracle Fusion implementation for demand & supply planning
Key Achievements:
-Improved forecast accuracy for National accounts from 70% to 75%
-Enhanced base SKU performance from 89% to 92%
-Increased Customer Service Level for base SKUs from 96.8% to 98%
Key Achievements:
-Managed $200M USD business unit with focus on customer satisfaction
-Reduced backorder value by 80% (from 150k USD to 30k USD)
-Increased forecast accuracy for Venezuela & Central America from 40% to 60%
-Drove 15% YoY sales growth through CPFR model implementation
- Strategic Planning & Execution
- Data-Driven Decision Making
- Cross-Functional Team Leadership
- Operational Excellence
- Change Management
- Customer Obsession
CPIM | Module 1 Basics of Supply Chain Consultant SAP Finance Module
Directivo Tajin 01
CPIM | Module 1 Basics of Supply Chain Consultant SAP Finance Module
Microsoft Excel 2013
ASQ Certification | CQPA (Certified in Quality and Process Analyst)
Green Belt Course (Lean Six Sigma Institute)