Sergio Perez
Albuquerque,NM
Summary
I am a keen, hard-working, reliable, and excellent time keeper. I am a bright, and receptive person, able to communicate well with people at all levels. I am good at working using my own initiative, and I am flexible in my approach to work duties. I have a good sense of humor and a pleasant approach.
Overview
19
19
years of professional experience
Work History
Shift Manager
Burger King
Albuquerque, NM
02.2025 - Current
- Supervised daily operations to ensure high-quality service and team performance.
- Implemented training programs to enhance staff skills and improve service delivery.
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Developed standard operating procedures to standardize workflows across shifts.
- Monitored compliance with safety regulations, ensuring a safe work environment for all staff.
Maintenance Supervisor
Monarch Properties Inc.
01.2023 - 01.2024
- Oversaw the physical assets, general maintenance repairs, apartment make-readies, preventive maintenance and construction or rehabilitation projects for an apartment community.
Maintenance Technician
Villa Apartments/V.I.P. Staffing
01.2019 - 01.2021
- Oversaw the physical assets, general maintenance repairs, apartment make-readies, preventative maintenance and construction or rehabilitation projects for an apartment community.
Housekeeper
Hotel Albuquerque
Albuquerque, NM
08.2018 - 04.2019
- Led daily cleaning operations, ensuring high standards of hygiene and sanitation.
- Trained new staff on efficient housekeeping techniques and safety protocols.
- Implemented inventory management for cleaning supplies to optimize usage and reduce waste.
- Managed guest requests promptly, improving overall satisfaction through attentive service.
- Collaborated with maintenance teams to address facility issues swiftly, minimizing disruptions.
Cashier
Circle K
Albuquerque
07.2017 - 03.2019
- Processed customer transactions efficiently using POS systems.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained organized and clean checkout area to support store standards.
- Trained new staff on register procedures and customer service protocols.
- Implemented inventory control measures, reducing discrepancies during stock checks.
- Collaborated with team members to optimize workflow during peak hours.
Mover/Packer/Driver
Loco Movers
01.2018 - 01.2019
- I was responsible for the safe transportation of personal or commercial goods, from one location to another.
Customer Service Representative
S&P Data
Albuquerque
08.2015 - 12.2016
- Resolved customer inquiries through various channels, ensuring timely and accurate responses.
- Implemented process improvements that increased response times for resolving customer issues.
- Analyzed call data to identify trends and recommend process improvements for operational efficiency.
- Implemented feedback mechanisms to gather customer insights, driving service enhancements and retention strategies.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Loss Prevention Officer
Macys Department Store
Albuquerque, NM
07.2015 - 03.2016
- Conducted surveillance to identify and prevent theft incidents.
- Collaborated with law enforcement on security-related matters.
- Developed and implemented loss prevention training programs for staff.
- Analyzed incident reports to identify patterns and improve security protocols.
- Monitored inventory levels to detect discrepancies and prevent shrinkage.
- Led investigations into internal theft and fraud cases, ensuring thorough documentation.
- Trained new employees on loss prevention strategies and emergency procedures.
- Coordinated with management to enhance store security measures and protocols.
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
Assets Protection
DD's Discount Store
Albuquerque, NM
03.2013 - 05.2015
- Monitored surveillance systems to detect and prevent theft incidents.
- Conducted investigations into suspicious activities, ensuring thorough documentation and reporting.
- Developed training programs for staff on loss prevention protocols and best practices.
- Collaborated with law enforcement to address significant theft cases effectively.
- Analyzed inventory discrepancies, implementing corrective actions to minimize losses.
- Implemented security measures, enhancing overall store safety and reducing shrinkage rates.
- Led team meetings focused on loss prevention strategies and performance improvements.
- Reviewed incident reports, identifying trends and recommending strategic adjustments to policies.
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
- Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
Server
Panchos Mexican Buffet
Albuquerque, NM
08.2009 - 03.2011
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order preparation and delivery processes.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Managed inventory levels and organized supplies to maintain efficient service flow.
- Conducted regular cleanliness checks to uphold health and safety standards in dining area.
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Mentored junior team members, fostering a collaborative and positive work environment.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Team Member/Sales Associate
Long John Silvers
Albuquerque, NM
03.2009 - 04.2010
- Assisted in daily operations, ensuring efficient workflow and timely task completion.
- Collaborated with team members to maintain high standards of service and customer satisfaction.
Supervisor
Kentucky Fried Chicken/ Palo Alto Inc.
Albuquerque, NM
11.2006 - 03.2009
- Supervised daily operations to ensure compliance with safety protocols and efficiency standards.
- Trained and mentored team members on best practices for workflow optimization.
- Conducted regular team meetings to communicate goals, updates, and feedback effectively.
- Resolved conflicts and facilitated communication among team members to foster a collaborative environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
G.E.D./ High School Equivalent Diploma -
Central New Mexico Community College
Albuquerque, NM01.2019
Skills
- Leadership: able to delegate tasks, motivate others, and make decisions
- Time Management: I manage time effectively, and prioritize tasks to meet deadlines
- Adaptability: I am able to adapt to changing circumstances, and work effectively in a variety of environments
- Interpersonal Skills: I can work in a team-oriented environment I can work collaboratively with others, and build strong working relationships
HOBBIES
Writing, Reading, Art, Community Involvement, Video Gaming/ E Sports
Timeline
Shift Manager
Burger King
02.2025 - Current
Maintenance Supervisor
Monarch Properties Inc.
01.2023 - 01.2024
Maintenance Technician
Villa Apartments/V.I.P. Staffing
01.2019 - 01.2021
Housekeeper
Hotel Albuquerque
08.2018 - 04.2019
Mover/Packer/Driver
Loco Movers
01.2018 - 01.2019
Cashier
Circle K
07.2017 - 03.2019
Customer Service Representative
S&P Data
08.2015 - 12.2016
Loss Prevention Officer
Macys Department Store
07.2015 - 03.2016
Assets Protection
DD's Discount Store
03.2013 - 05.2015
Server
Panchos Mexican Buffet
08.2009 - 03.2011
Team Member/Sales Associate
Long John Silvers
03.2009 - 04.2010
Supervisor
Kentucky Fried Chicken/ Palo Alto Inc.
11.2006 - 03.2009
G.E.D./ High School Equivalent Diploma -
Central New Mexico Community College