Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Sergio Perry

White House,TN

Summary

A hard working individual who will help to grow and sustain company business through great relationships with the customers and reliable service. Perseverance is one of my strong points and I pride myself in this trait. I am outgoing and very down to Earth which has helped me to create and sustain many relationships in my professional and personal life.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Machine Operator

Berry Global
Old Hickory, TN
10.2020 - Current
  • Read blueprints and job orders to determine product specifications and tooling instructions.
  • Load raw materials into machines according to specified measurements.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Comply with company policies regarding quality control procedures.
  • Prepared machine for production processes by equipping with required tools and parts.

Warehouse Manager

Van Vending Service
Hendersonville, TN
01.2020 - 10.2024
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Developed strategies to optimize workflow processes in order to maximize productivity.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Resolved customer complaints related to product quality or delivery issues.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Communicated regularly with other departments regarding supply chain activities.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Operated forklifts to fill or empty overhead spaces.

Sales Service Representative

Cintas
Nashville, TN
10.2018 - 01.2020
  • Provided customer service and technical assistance to customers via telephone, email, and chat.
  • Assisted customers with product selection, order placement, billing inquiries, and other sales related issues.
  • Resolved customer complaints in a timely manner by identifying problems, researching solutions, and developing action plans.
  • Analyzed customer feedback to identify opportunities for improvement in the customer experience.
  • Developed strong relationships with customers through active listening and problem solving techniques.
  • Communicated product features, benefits, pricing information to customers accurately and professionally.
  • Generated leads from existing accounts through cross-selling products or services.
  • Maintained accurate records of all customer interactions using CRM software systems.
  • Tracked sales data daily to ensure accuracy of orders placed by customers.
  • Conducted follow up calls with customers after purchase to ensure satisfaction levels were met or exceeded expectations.
  • Identified potential areas of improvement within existing processes and procedures for enhanced efficiency.
  • Managed incoming calls promptly while providing exceptional customer service throughout the entire call process.
  • Participated in team meetings to discuss strategies for improving overall customer service standards.
  • Responded quickly to critical situations that required immediate attention from management.

Machine Operator

Berry Global
Old Hickory, TN
06.2016 - 10.2018
  • Read blueprints and job orders to determine product specifications and tooling instructions.
  • Load raw materials into machines according to specified measurements.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Comply with company policies regarding quality control procedures.
  • Prepared machine for production processes by equipping with required tools and parts.

Warehouse Manager

Van Vending Service
Hendersonville, TN
07.2014 - 06.2016
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Developed strategies to optimize workflow processes in order to maximize productivity.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Resolved customer complaints related to product quality or delivery issues.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Communicated regularly with other departments regarding supply chain activities.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Operated forklifts to fill or empty overhead spaces.

Education

High School Diploma -

Hendersonville High School
Hendersonville, TN
05-2007

Skills

  • Sales And Market Development
  • Sales Training
  • Customer Research
  • Price Quote Preparation
  • Order Optimization
  • Order Processing
  • Public Speaking
  • Decisive
  • Strategy Development
  • Persuasive Communication
  • Relationship Selling
  • Inside And Outside Sales
  • Post-Sales Support
  • Leads Prospecting
  • Analytical Thinking
  • Relationship Building
  • Safety Training
  • Decision-Making
  • Basic Mathematics
  • Loading And Unloading
  • Product Inspection
  • Punctual And Dependable
  • Warehouse Safety
  • Supply Chain Management
  • Inventory Identification
  • Logistics Management
  • Safe Forklift Operation
  • Military Training

Affiliations

  • Martial Arts
  • Philosophy
  • Wrestling
  • Spending time with the family.

Accomplishments

  • Second degree black belt in Kempo.
  • Teacher in my martial arts dojo.

Certification

  • Certified to operate multiple industrial equipment.
  • I am a licensed armed security guard.
  • I have my F endorsement on my license.

References

References available upon request.

Timeline

Machine Operator

Berry Global
10.2020 - Current

Warehouse Manager

Van Vending Service
01.2020 - 10.2024

Sales Service Representative

Cintas
10.2018 - 01.2020

Machine Operator

Berry Global
06.2016 - 10.2018

Warehouse Manager

Van Vending Service
07.2014 - 06.2016

High School Diploma -

Hendersonville High School

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Sergio Perry