Sergio Pio

• Contacts new and existing clients to solicit business
• Responds to client inquiries regarding company services
• Maintains and updates client database and job profile, negotiates contract rates
• Reassign providers upon mutual agreement of provider and client
• Cold calling, 500+ calls per week
• Assists in developing marketing strategies
• Negotiates contracts and ensures execution of contracts
• Facilitates interviews between client and provider
• Accurately communicates client needs and requirements to Recruiters and Provider Reps
• Maintains appropriate amount of contact with client to ensure provider and CompHealth are meeting the needs of the client and to address any issues or concerns proactively
• Documents specifics of the job in FOX/Salesforce system
• Documents all client conversations in FOX/Salesforce
• Meets all activity and production goals as set by management
• Ensures completion of QI information.

• After 3 months as a SAM and due to great performance, I was promoted to Logistics Coach
• Participate in hiring, training, and development of productive team of inside sales representatives for ECS Fuel division
• Conduct individual performance reviews of Account Managers and Business Development Managers and monitor progress to achieve results
• Develop, review, and assist with presentations to existing and potential clients and carriers
• Review all booked shipments to maintain team's daily margin
• Participate in manager's meetings
• Achieve and exceed individual and team goals
• Lead by example, setting a solid work ethic with all members of my team.
• Collaborated with other coaches to create and execute game plans.
• Utilized positive communication to encourage team and promote integrity and respect.

• Promoted property sales through advertisements, open houses, and participation in multiple listing services
• Showed residential properties and explained features, value, and benefits of available homes
• Acted as listing agent for brokers
• Assisted in developing marketing material for properties
• Followed up with prospects throughout sales process
• Wrote contract documents, purchase agreements, and closing statements
• Verified that legal formalities were completed before closing dates
• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
• Educate clients on current real estate market and answer any questions they might have
• Actively follow up with prospects leads
• Successfully guided home buyers and sellers through sales and purchase of properties.
• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.

• Managing book of business ( 200 trucks) and hitting monthly goals
• Identifying and selling transportation solutions from small to larger trucking companies
• Prospecting leads through cold calls, Salesforce or referrals.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
• One Call closing
• 480+ call per week tenure.
• Ensuring attention to detail and accuracy on all my accounts maintaining client engaged and informed through long sales process
• Identifying solutions for customers and new business opportunities
• Multitasking in Windows-based environment (sale force, word, excel, outlook, and more)
• Providing resolutions to problems in a time-effective manner
• Creating and developing new and existing relationships.

Coordinated loads for drivers with exceptional efficiency
- Managed a diverse team of professionals ( fleet of 7 trucks and 12 drivers), fostering a highly productive work environment and achieving high employee satisfaction rates
- Ensured company remained profitable by implementing effective strategies and closely monitoring financial performance
- Coordinated shop repairs, invoicing, and payments with great attention to detail
- Handled company accounting using Quicken and QuickBooks with utmost accuracy and proficiency
- Resolved problems for drivers promptly and effectively, ensuring smooth operations on the road
- Invoiced customers in a timely and professional manner
- Prepared and distributed payroll accurately and on time
- Scheduled drivers' runs in compliance with MC policies, ensuring safety and regulatory compliance
- Prepared taxes at end of year with meticulous attention to detail
- Contacted potential customers and followed up on appointments, securing new business and expanding company's reach
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations with great skill and professionalism.