Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sergio Ramirez

San Jose,California

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

6
6
years of professional experience

Work History

Senior IT/Management Recruiter

Cornerstone
11.2022 - Current
  • Conducting phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducting reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Qualifying over 200 resumes per day.
  • Managing 11 requisitions at time.
  • Conducting 5 qualifying phone screens per week.
  • Filling senior level requisitions in no longer than 5 weeks.
  • Building strong relationships with internal and external candidates to ensure excellent hiring experience.
  • Advertising job opportunities on social media platforms and job boards.
  • Collaborating with hiring managers to understand job requirements and expectations.
  • Evaluating strengths and weaknesses of candidates through effective screening processes.
  • Operating and maintaining applicant tracking and candidate management systems.
  • Coordinating schedules to arrange management interviews with applicants.
  • Developing recruiting strategies to identify qualified candidates and build network.
  • Studying job descriptions and qualifications to determine applicant requirements.
  • Collaborating with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Place advertisements, evaluating applicant credentials, conducting initial interviews and pre-screening assessments.
  • Developing and implementing plans to improve recruitment process.

Recruiter Coordinator

Balance Staffing
07.2021 - 11.2022
  • Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
  • Fill average of 2 job requisitions every 1-2 weeks
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Managed up to 9 job requisitions at one time.
  • Advertised job opportunities on social media platforms and job boards.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Managed over 45 cold calls per day when needed.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.

Social Media Specialist

Meta
03.2020 - 07.2021
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • Increased customer engagement through social media.
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Conducted daily updates to social media profiles to boost company online presence.
  • Tracked and analyzed social media and online marketing initiatives.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Managed over 70 client accounts daily.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Outside Sales/Design Representative

Closet World
04.2019 - 03.2020
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Closed over 45% of sales within first month
  • Exceeded monthly sales targets and quotas consistently.
  • Attended trade shows and conferences regularly to increase brand visibility.
  • Awarded top closer in northern region within 6 months
  • Built strong client rapport to establish diversified network of connections.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Quoted prices, credit terms and other bid specifications.
  • Negotiated prices, terms of sales and service agreements.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Data Integration Specialist

KickFire
02.2018 - 04.2019
  • Validated warehouse data structure and accuracy.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Updated and maintained customer information, documents and records.
  • Used computer software to store and retrieve data.
  • Created spreadsheets for more efficient recordkeeping.

Education

Bachelor of Arts - Design

San Jose State University
San Jose, CA

Minor - Business

San Jose State University
San Jose, CA

Skills

  • Background Checks
  • Networking
  • Behavioral Interviewing
  • Job Description Development
  • Microsoft Office Tools
  • Staffing Industry Knowledge
  • Cold Calling
  • Avionte Staffing Software
  • Bullhorn
  • Deltek
  • Linkedin Job Boards
  • Project Recruiting
  • Boolean Searches
  • Salesforce
  • ZipRecruiter Job Boards
  • Indeed
  • Talent Acquisition
  • Lead Generation and Prospecting
  • Verbal and Written Communication
  • iCIMS Applicant Tracking Software
  • Dice Job Boards
  • Oracle Taleo
  • C-Suite Executive Relations

Languages

Spanish
Native or Bilingual

Timeline

Senior IT/Management Recruiter

Cornerstone
11.2022 - Current

Recruiter Coordinator

Balance Staffing
07.2021 - 11.2022

Social Media Specialist

Meta
03.2020 - 07.2021

Outside Sales/Design Representative

Closet World
04.2019 - 03.2020

Data Integration Specialist

KickFire
02.2018 - 04.2019

Bachelor of Arts - Design

San Jose State University

Minor - Business

San Jose State University

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Sergio Ramirez