Sergio Ramirez
Chino Hills,CA
Summary
Proven leader and top performer at JNB CONSULTANTS, adept in CRM proficiency and persuasive communication. Excelled in driving revenue growth through strategic upselling and client relationship management, achieving beyond set quotas. Skilled in fostering team leadership and customer service excellence, significantly enhancing client satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Direct Marketing Sales Representative
JNB CONSULTANTS
03.2023 - 06.2024
- Exceeded quarterly quota by consistently implementing effective direct marketing strategies.
- Negotiated advantageous contracts with clients that secured long-term business opportunities and revenue growth for the organization.
- Strengthened brand reputation by effectively addressing customer inquiries and concerns, ensuring satisfaction at all stages of the buyer journey.
- Spearheaded successful upselling efforts, resulting in increased revenue per customer interaction.
- Implemented time management strategies to juggle multiple responsibilities effectively, ensuring timely follow-up with clients and adherence to project deadlines.
- Expanded the company''s market presence by conducting thorough research on industry trends and competitor performance.
- WE WOULD DO DIRECT MARKETING FOR T-MOBLIE AND VERIZON 5G
Sales Associate
GNC
03.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- SALE 25 PRO BOXES A WEEK TO BE THE TOP SALES MAN IN CHINO CA
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Leadership Team Member
Young Life Academy
01.2021 - 07.2021
- Mentored junior team members, fostering a culture of continuous learning and skill development.
- Mentored and guided employees to foster proper completion of assigned duties.
- Led change management efforts, successfully navigating organizational transitions while maintaining employee morale and engagement.
- Increased employee retention by designing and implementing comprehensive training programs.
- Built strong relationships with customers through positive attitude and attentive response.
- Established as reliable resource for staff members troubleshooting complex administrative and training issues promptly.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Cultivated strong relationships with key stakeholders, improving collaboration and fostering long-term partnerships.
- Facilitated effective communication among team members, promoting transparency and accountability throughout the organization.
- Enhanced team productivity by initiating and implementing efficient project management processes.
Education
High School Diploma -
ONTARIO CHRISTIAN HIGH SCHOOL
Ontario, CA05.2020
Skills
- Sales Presentations
- Objection handling
- Closing Techniques
- CRM proficiency
- Upselling strategies
- Event Marketing
- Performance Tracking
- Territory Management
- Cross-selling tactics
- Persuasive Communication
- Goal-Oriented
- Service Improvements
- Team Leadership
- Customer Service
- Decision-Making
- Client Relationship Management
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
Gym
I Go to the gym everyday at 4am. My free time I would go help my friend at the gym because it's a family bussiness.
Timeline
Direct Marketing Sales Representative
JNB CONSULTANTS
03.2023 - 06.2024
Sales Associate
GNC
03.2022 - 11.2022
Leadership Team Member
Young Life Academy
01.2021 - 07.2021
High School Diploma -
ONTARIO CHRISTIAN HIGH SCHOOL
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