Sergio Rendon
Sandy
Summary
Accomplished Sr. Instructor at Southwest Airlines, adept in online and blended learning, significantly enhancing student engagement and performance. Excelled in training delivery and leveraging adult learning theory, recognized for exceptional instructional design and fostering interactive learning environments. Demonstrated expertise in collaboration and problem-solving, achieving notable cost-savings and compliance improvements.
Overview
24
24
years of professional experience
Work History
Sr. Instructor
Southwest Airlines
Sandy
01.2015 - 04.2025
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Maintained records of student progress, attendance and compliance.
- Encouraged development of communication and critical thinking skills through moderated class lectures.
- Managed and organized class records and reports.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Utilized various methods of active learning such as group work, simulations and problem-solving exercises.
- Served as a mentor for new instructors, providing guidance on best practices for teaching techniques and classroom management.
- Led students through safety procedures for active shooter and fire drills.
- Assisted in the design of instructional materials and activities to ensure maximum learning potential.
- Incorporated technology into lesson plans to improve engagement and learning outcomes.
- Enforced discipline policies within the classroom setting when necessary.
- Collaborated with other instructors to develop effective teaching strategies.
- Communicated with other instructors regarding curriculum changes and updates.
- Participated in workshops, trainings and conferences to improve educational skills.
- Recognized by management for providing exceptional customer delivery.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked with cross-functional teams to achieve goals.
- Achieved cost-savings by developing functional solutions to problems.
Operations & Station Training Supervisor
Southwest Airlines, SWA
Salt Lake City
03.2008 - 12.2014
- Managed Team schedule. Created work schedules to streamline operational needs for cost savings and reduction in overtime.
- Assisted Operations Team to complete work tasks in a timely manner
- Facilitated safety and regulatory training requirements for governing agencies
- Managed training records including meeting with Federal agencies for compliance.
Operations Agent
Southwest Airlines
Salt Lake City
09.2001 - 03.2008
- Providing exceptional customer service to traveling customers. Assisting in the boarding and unloading of passengers. Providing updates on flight status and assisting in delayed or canceled flights
- Ensure proper weight and balance of the aircraft in compliance with FAA regulations for safety.
- Coordinating the arrival and departure of aircraft with available gate space.
- Coordinating with customer service agents regarding passenger counts, standby, and final manifests.
- Coordinating with ramp personnel for total bags and cargo loaded onto the aircraft for weight and balance.
- Coordinating with contract companies for fueling and catering services of aircraft.
Skills
- Online teaching
- Blended learning
- Training delivery
- Video instruction
- Feedback provision
- Interactive learning
- Student engagement
- Adult learning theory
- Performance improvement
- Online instruction
- Subject matter expertise
Timeline
Sr. Instructor
Southwest Airlines
01.2015 - 04.2025
Operations & Station Training Supervisor
Southwest Airlines, SWA
03.2008 - 12.2014
Operations Agent
Southwest Airlines
09.2001 - 03.2008
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