Sergio Reyes
Houston
Summary
Results-driven business professional with a forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Experienced in managerial roles and eager to learn.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Walzel Properties
06.2021 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
General Manager
Chick Fila A
07.2017 - 04.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and maintained relationships with customers and suppliers through account development.
Bartender/Server
Olive Garden
06.2014 - 03.2017
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Memorial High School
Houston, TXSkills
- Closing Sales
- Marketing and Advertising
- Work Well Independently
- Operations Management
- Administrative Skills
- Inventory Control
- Employee Scheduling
- Quality Control
- Hospitality Service Expertise
Certification
- Licensed Realtor - from 2021
Languages
Spanish
Native or Bilingual
Timeline
Real Estate Agent
Walzel Properties
06.2021 - Current
General Manager
Chick Fila A
07.2017 - 04.2021
Bartender/Server
Olive Garden
06.2014 - 03.2017
High School Diploma -
Memorial High School
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