Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
BusinessDevelopmentManager
Sergio Rivera Moreno

Sergio Rivera Moreno

Manteca,CA

Summary

Versatile team member offering over [Number] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.

Overview

15
15
years of professional experience

Work History

Shipt Shopper

Shipt
04.2020 - Current
  • Enhanced customer satisfaction by efficiently fulfilling and delivering grocery orders on time.
  • Streamlined order processing for faster delivery times by effectively prioritizing tasks.
  • Improved communication with customers through consistent updates regarding their order status.
  • Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
  • Maintained a high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations.
  • Expanded store knowledge to efficiently locate items, saving time and ensuring accurate order fulfillment.
  • Demonstrated attention to detail when selecting products, resulting in fewer returns and higher customer satisfaction.
  • Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines.
  • Developed strong relationships with store employees, leading to better collaboration and improved efficiency during shopping trips.
  • Contributed to the growth of the Shipt platform through positive word-of-mouth referrals from satisfied customers.
  • Adapted quickly to changing inventory levels at stores, finding suitable substitutes when necessary for timely deliveries.
  • Navigated various store layouts expertly, minimizing time spent searching for items and maximizing productivity.
  • Assisted new Shipt Shoppers, offering guidance and support as they learned the ropes of the role.
  • Utilized smartphone technology effectively to manage orders, communicate with customers, and navigate delivery routes efficiently.
  • Balanced competing priorities while maintaining focus on delivering high-quality results for each individual order.
  • Educated potential customers about the benefits of using Shipt services during informal interactions in stores or when making deliveries.
  • Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
  • Achieved consistent on-time deliveries by expertly planning routes, accounting for traffic patterns, and weather conditions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Retail Sales Supervisor

Salvatore Ferragamo
06.2010 - 08.2016
  • Increased overall store sales by implementing effective merchandising strategies and product promotions.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
  • Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
  • Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluations.
  • Implemented loss prevention strategies, reducing instances of theft and shrinkage within the store.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
  • Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
  • Streamlined scheduling processes to ensure adequate staffing levels during high-volume times, maximizing sales potential without sacrificing employee satisfaction.
  • Conducted regular staff meetings to discuss goals, challenges, and opportunities for improvement within the retail environment.
  • Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Led weekly team meetings focused on goal-setting, progress updates, and addressing any areas requiring attention or improvement.
  • Coordinated closely with management regarding upcoming events or promotions that would require additional planning or resources.
  • Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.

Stock Manager

Burberry
07.2008 - 06.2010
  • Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
  • Developed strong supplier relationships for better pricing and delivery terms, ultimately reducing costs.
  • Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
  • Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
  • Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
  • Reduced order processing time with the implementation of an upgraded inventory management software system.
  • Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.
  • Identified slow-moving items and devised promotional strategies, resulting in increased sales and reduced overstock issues.
  • Maintained clear communication channels between departments, fostering a collaborative work environment focused on achieving common objectives.

Education

High School Diploma -

Mt. Pleasant High School
San Jose, CA
06.2001

Skills

  • Decision-making abilities
  • Active listening
  • Physical stamina
  • Cash handling
  • Customer service
  • Efficient multitasking
  • Reading comprehension
  • Stress tolerance
  • Food safety awareness
  • Adaptability and flexibility
  • Manual dexterity
  • Attention to detail
  • Positive attitude
  • Professional appearance
  • Route planning

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shipt Shopper

Shipt
04.2020 - Current

Retail Sales Supervisor

Salvatore Ferragamo
06.2010 - 08.2016

Stock Manager

Burberry
07.2008 - 06.2010

High School Diploma -

Mt. Pleasant High School

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Sergio Rivera Moreno