Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sergio Rodriguez

Sergio Rodriguez

Bothell,WA

Summary

A well-organized and experienced financial services professional with proven expertise in fraud prevention, member advocacy, and operational excellence. Skilled in leveraging Verafin and other fraud management systems for proactive fraud detection and investigation. A collaborative team player with experience supporting both Contact Center and back-office teams, known for exceeding performance goals, mentoring peers, and ensuring strict compliance with key industry regulations. Seeking to apply a strong analytical skill set as a Interim Fraud Prevention and Detection Analyst.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Member Consultant II & III

BECU
12.2021 - Current
  • Researched and investigated complex fraud cases, including account takeovers (ATO), identity theft, and unauthorized use by analyzing transaction data within Verafin and other fraud management systems.
  • Applied deep knowledge of industry regulations (Reg E, Z, CC) to ensure compliance and accuracy in all fraud-related processes and member communications.
  • Achieved a 100%+ member satisfaction score and a 97.74% Quality Assurance score in 2025 by providing exceptional service and resolving issues efficiently.
  • Exceeded sales targets, achieving over 160% in installment goals for Q2 2025 (ranking 2nd in the district) and 3rd in the district for overall dollar amount.
  • Led the branch implementation of the Signature Pad project, successfully reducing paper waste and enhancing the secure transfer of sensitive documents.
  • Mentored and trained new consultants on banking regulations, internal systems, and best practices for member service and fraud detection.
  • Connected with and helped organize underserved groups for financial literacy workshops.

Relationship Manager

KeyBank
12.2018 - 11.2021
  • Managed a diverse portfolio of client accounts, providing expert advice on loans, investments, and tailored banking solutions to meet their financial needs.
  • Utilized Oracle Siebel CRM to track client interactions, manage relationships, and identify new business opportunities.
  • Conducted comprehensive financial wellness reviews to help clients and small businesses optimize their financial health and achieve long-term goals.

Solutions Manager

Verizon
12.2009 - 06.2018
  • Directed team operations, training, and performance management to consistently exceed sales and customer service targets.
  • Managed daily inventory, cash handling, and operational procedures to ensure efficiency and compliance.

Education

Studies in Communications and Journalism

Westwood College

Web Design

Graphic Communication Arts
New York, NY

Skills

  • Fraud & Risk: Fraud Detection & Prevention, Research & Investigation, Verafin, Risk Management, Identity Theft (IDT), Account Takeover (ATO)
  • Compliance: Regulation E, Z, & CC, NMLS, Notary Public
  • Technical: Oracle Siebel CRM, Fraud Management Systems, Microsoft Office Suite
  • Professional: Member Advocacy, Financial Literacy, Mentorship, Contact Center Collaboration, Consumer Lending
  • Team Training
  • Account management
  • Performance tracking
  • Customer service
  • Inventory management
  • Organizational skills
  • Effective communication
  • Professional demeanor
  • Teamwork
  • Adaptability
  • Decision-making

Certification

  • Lean Six Sigma Foundations - LinkedIn, Jul 2025
  • Introduction to Risk Management - LinkedIn, Jun 2025
  • NMLS License #1817226 - Nationwide Mortgage Licensing System, since Dec 2018
  • Notary Public - State of Washington, since Dec 2018
  • Using the Time Value of Money to Make Financial Decisions - LinkedIn, Mar 2024
  • Scrum: The Basics - LinkedIn, Feb 2024
  • Working with Upset Customers - LinkedIn, Feb 2024

Timeline

Member Consultant II & III

BECU
12.2021 - Current

Relationship Manager

KeyBank
12.2018 - 11.2021

Solutions Manager

Verizon
12.2009 - 06.2018

Studies in Communications and Journalism

Westwood College

Web Design

Graphic Communication Arts

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