Summary
Overview
Work History
Education
Skills
Activities And Leadership
Accomplishments
Work Availability
Certification
Timeline
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Sergio Rodriguez

Ontario,CA

Summary

High-performing professional with over 20 years of experience in customer service, sales, and training, complemented by 10 years in warehouse and EHS sectors. Achieved record sales revenue and margins through effective relationship building and collaborative goal setting. Demonstrated leadership and teamwork skills, driving team success in fast-paced environments. Dedicated to continuous improvement via impactful training and cross-departmental collaboration.

Overview

20
20
years of professional experience

Work History

Sales Associate/Cashier/Trainer/Specialized Consultant

Oakley
03.2017 - Current
  • Maintained current product knowledge to ensure accurate brand representation.
  • Trained new associates on company standards and customer service excellence.
  • Recognized multiple times for outstanding sales performance and customer service skills.
  • Cultivated strong customer relationships to enhance loyalty and retention.
  • Collaborated with associates to promote teamwork and improve morale.
  • Supported management in building a high-performance sales team focused on customer service.
  • Executed initiatives to improve customer engagement across the organization.
  • Processed merchandise efficiently while monitoring stock levels for optimal replenishment.

PIT Trainer

Amazon
03.2022 - 07.2025
  • Coordinated all PIT training programs, ensuring timely certifications and recertifications.
  • Conducted skill development classes for over 30 new managers to strengthen leadership abilities.
  • Organized site-specific training sessions, integrating classroom instruction with practical applications.
  • Trained over 40 assistant PIT trainees and ambassadors to enhance operational efficiency.
  • Managed dock optimization and safety projects, consistently meeting tight deadlines.
  • Initiated network-wide PIT safety compliance measures to prevent bypassing of safety protocols.
  • Documented feedback and audit results to pinpoint strengths and areas for improvement.
  • Maintained comprehensive PIT training records to ensure regulatory compliance.

Safety Coordinator

ES Management Group Inc.
09.2022 - 11.2023
  • Reported all Health and Safety matters to relevant stakeholders, ensuring timely updates.
  • Maintained detailed records of company-wide Health and Safety compliance initiatives.
  • Enforced adherence to established Health and Safety policies across all operations.
  • Effectively communicated protocols to local branch staff and onsite teams.
  • Utilized internal software to generate comprehensive reports for Health and Safety documentation.
  • Supported Safety and Risk Department through various assigned responsibilities.
  • Coordinated communication between clients and internal staff regarding Health and Safety concerns.
  • Led training sessions focused on department processes and PIT safety compliance.

OB Ship Dock Pick/ Pack / Transship/ Ambassador

Amazon
06.2017 - 03.2022
  • Trained associates on direct and indirect processes to ensure compliance with Amazon standards.
  • Conducted weekly training sessions for up to 20 associates on various process paths.
  • Supervised a pick team of 180 associates and a Transship team of 40 associates.
  • Ensured associates had essential knowledge and tools to meet Amazon protocols.

OOTO (Out Of The Office Trainer)

Amazon
04.2021 - 02.2022
  • Facilitated training programs for over 30 associates each shift to meet site and regional needs.
  • Drove skill development through onboarding, cross-training, and classes for over 60 associates.
  • Trained up to 10 new managers while supporting HITS Transfers and AEW initiatives.
  • Documented audit results and provided constructive feedback to highlight strengths and areas for improvement.
  • Developed training for over 180 ambassadors, including 36 new ship dock ambassadors across various departments.
  • Managed projects under tight deadlines to enhance PIT safety protocols and optimize dock operations.
  • Assisted Area Managers in establishing project cadence, resulting in improved workflow efficiency.

Musical Instruments Specialist/Video Game Specialist/Customer Service/Trainer

Best Buy
03.2017 - 01.2018
  • Cultivated a warm environment that successfully engaged customers.
  • Tailored product suggestions based on comprehensive customer assessments.
  • Facilitated follow-up communications for special orders using phone and email channels.
  • Acknowledged repeatedly for excellence in sales performance and customer service.
  • Served as a brand ambassador, showcasing Best Buy's core values in every interaction.
  • Efficiently handled all customer transactions, encompassing orders, returns, and exchanges.
  • Committed to ongoing education to strengthen industry knowledge.
  • Employed tools to track skills development and explore promotional opportunities.

Education

High School Diploma -

Ruben S Ayala
Chino Hills, CA

Skills

  • Customer service expertise
  • Effective communication
  • Quality management
  • Analytical decision-making
  • Goal achievement
  • Sales proficiency
  • Collaborative teamwork
  • Technical skills
  • Microsoft Office proficiency
  • PIT equipment operation
  • Team-oriented approach
  • Training and development

Activities And Leadership

  • New Employee Trainer
  • Company Orientation
  • PIT Trainer
  • Ambassador
  • RWC4 Trainer and Operator
  • Cultural Ambassador

Accomplishments

  • Increased productivity 80% by implementing several process improvements.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Awarded “Employee of the Month” in 2010,2012,2014,2016,2020,2024
  • Project Development - Collaborated with team of 30 in the development of a new PIT project,which attributed to new and updated training programs.
  • Documented and resolved PIT safety bypass ,compliance and PIT overrides which led to a network change and developed a PIT safety bypass deterrent .
  • Collaborated with team of 200 in the development of an update to PIT training and certification.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • [Area of expertise] License - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Timeline

Safety Coordinator

ES Management Group Inc.
09.2022 - 11.2023

PIT Trainer

Amazon
03.2022 - 07.2025

OOTO (Out Of The Office Trainer)

Amazon
04.2021 - 02.2022

OB Ship Dock Pick/ Pack / Transship/ Ambassador

Amazon
06.2017 - 03.2022

Sales Associate/Cashier/Trainer/Specialized Consultant

Oakley
03.2017 - Current

Musical Instruments Specialist/Video Game Specialist/Customer Service/Trainer

Best Buy
03.2017 - 01.2018

High School Diploma -

Ruben S Ayala

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