Sergio Ruiz
Ocoee,FL
Summary
Motivated and service-driven professional with experience in customer support, healthcare assistance, and team leadership. Proven ability to handle complex client concerns, resolve technical issues, and provide empathetic, tailored support. Demonstrates adaptability, strong problem-solving skills, and enthusiasm for continuous learning. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
9
9
years of professional experience
Work History
HR Manager/Consumer Resource
Windermere Home Care
02.2021 - Current
- Post Ads on Indeed.
- This ensures that job openings are consistently promoted and filled efficiently.
- Calling to Schedule Interviews.
- Timely outreach increases the chances of securing quality candidates while maintaining a professional image.
- Keeping Track of All Employee Files.
- Proper record keeping ensures compliance with regulations and quick retrieval when needed.
- Emergency Shift Coverage.
- Ensuring coverage in emergencies maintains service continuity and client care.
- Client Files Management.
- Accurate and updated files are essential for proper client management and compliance.
- Scanning All Medical Documents into Dropbox.
- Digital storage ensures accessibility and record accuracy for future reference.
- Client Appointment Tracking.
- Tracking appointments helps ensure clients receive the necessary medical care on time.
- Overseeing Consultation Forms.
- Maintaining accurate consultation records supports better healthcare tracking and compliance.
- Assisting Coaches with Client Appointments.
- Assisting with transport ensures that clients reach their appointments reliably and safely.
- Deliver client-centered service to individuals with developmental disabilities, focusing on communication, support, and accurate documentation.
- Conduct over-the-phone interactions with clients and healthcare providers, ensuring clarity, compliance, and follow-up.
- Coordinate administrative updates and audit reports across multiple locations.
- Reviewed Client and Staff files to verify that no documentation has expired.
- Experience using HomeBase Staff scheduling, Microsoft Excel, Dropbox, Adobe Acrobat, Word, and PowerPoint.
Customer Service Rep I
Spectrum Internet and Voice
12.2022 - 04.2023
- Delivered technical support and billing solutions for customers in a high-volume call center.
- Utilized multiple systems simultaneously to troubleshoot internet and video services.
- Recognized for patience, problem-solving, and clear communication during complex calls.
- Establishing and maintaining a high level of customer satisfaction, professionalism, and courtesy in all customer interactions.
- Meeting or exceeding weekly and monthly Customer Solutions activity goals by utilizing sound telephone-based customer save techniques.
- Responding to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics.
- Answering questions pertaining to billing inquiries, the pricing and packaging of our products, and account issues.
- Proficiently explain all products and services to existing customers in an attempt to retain their business.
- Having knowledge of competitors' pricing, packaging, and products in an effort to discuss side-by-side comparisons of Charter's and competitors' products and services.
Front Service Clerk / Seafood Clerk / Meat Apprentice
Publix Supermarket
12.2016 - 02.2021
- Unloads trucks and verifies deliveries.
- Fills the lunch meat and cheese section as needed.
- Rotates product within date and properly displays it in refrigerated cases.
- Assists customers and delivers premier customer service.
- Dynamically sells products through the following:
- Describe products and services to customers.
- Discusses product needs with customers.
- Responds to customers' questions and provides them with information needed to make product-related decisions.
- Verifies ad prices, hangs current sale signs, and removes out-of-date sale signs.
- Performs routine price changes on lunch meat and cheese products.
- Identifies, trays, wraps, scales, and labels products in the meat department.
- Cleans section, sweeps and mops sales area and stock room.
- Sets up displays.
- Fulfills sanitation and safety guidelines.
- Operates pallet jack, scissor lift, baler, compactor, electronic meat wrapper, and scale.
- Assists in other duties as assigned.
- Cuts and prepares seafood products for sale.
- Assists in ordering the proper amount of product for the seafood department.
Education
Associate of Arts - Information Technology & Psychology
Valencia College
Orlando, FL05.2025
Career Certificate - Enterprise Desktop and Mobile Support Technology, Network Security Protocols, Hardware and Software Troubleshooting for Mobile/PC, CompTIA A+, Cloud Computing and Coding
Orange Technical College West CAMPUS
Winter Garden, FL10.2022
Career Certificate - Medical Assisting, Medications, Phlebotomy, Electrocardiography, First Aid/CPR/AED Certifications, Externship At Dr. Elias And Dr. Oakley, National Honor Society For Medical Assisting
Orange Technical College West CAMPUS
Winter Garden, FL10.2022
Skills
- Customer Interaction
- Technical support
- Network troubleshooting
- HR leadership
- Training and mentoring
- Microsoft Office proficiency
- Empathetic
- Resolution-focused service
- Excellent communication skills
- People-oriented
- Detail oriented
- Proactive in problem-solving
- Computer Tech Literacy
- CRM tools
- Dual monitors
- Diagnostic software
- Software & Hardware Installation
- Installation
- Configuration
- HR policies and procedures
- Medical documentation
- Software troubleshooting
- Backup & Recovery
- Data backups
- Recovery procedures
- Software Updates & Patches
- Security updates
- Vendor Management
- Documentation & Reporting
- Adaptability & Growth
- Communication
- Active listening
- Compliance & Ethics
- Microsoft Excel proficiency
- Adobe acrobat proficiency
References
References available upon request.
Timeline
Customer Service Rep I
Spectrum Internet and Voice
12.2022 - 04.2023
HR Manager/Consumer Resource
Windermere Home Care
02.2021 - Current
Front Service Clerk / Seafood Clerk / Meat Apprentice
Publix Supermarket
12.2016 - 02.2021
Associate of Arts - Information Technology & Psychology
Valencia College
Career Certificate - Enterprise Desktop and Mobile Support Technology, Network Security Protocols, Hardware and Software Troubleshooting for Mobile/PC, CompTIA A+, Cloud Computing and Coding
Orange Technical College West CAMPUS
Career Certificate - Medical Assisting, Medications, Phlebotomy, Electrocardiography, First Aid/CPR/AED Certifications, Externship At Dr. Elias And Dr. Oakley, National Honor Society For Medical Assisting
Orange Technical College West CAMPUS
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