Sergio Ruvalcaba

• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated cross-functional teams and resolved conflicts, maintaining positive work environment throughout project lifecycle.

• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Worked effectively in fast-paced environments.

.

• Assisted in recruiting, hiring and training of team members.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
• Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
• Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

.

• Improved customer satisfaction through staff training in customer service and product knowledge.
• Interacted well with customers to build connections and nurture relationships.
• Organized special events to bring brand awareness and sales for local, regional and national events within the Southwest.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed time efficiently in order to complete all tasks within deadlines.

• Trained employees in suggested selling and merchandising techniques to meet sales quotas.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Exhibited excellent people skills during interaction with employees and customers.