Dynamic Zone Supervisor at Compass Connection with a proven track record in enhancing workflow efficiency and improving customer satisfaction. Skilled in task delegation and conflict resolution, I foster a collaborative environment that boosts team productivity. Committed to safety and compliance, I implement effective solutions that drive operational success.
Overview
32
32
years of professional experience
Work History
Zone Supervisor
Compass Connection
08.2019 - 06.2025
Supervised daily operations to ensure compliance with safety standards and company policies.
Trained and mentored staff on operational procedures and best practices.
Implemented process improvements to enhance workflow efficiency and accuracy.
Monitored inventory levels, coordinating restocking efforts as needed.
Resolved operational issues by troubleshooting problems and facilitating effective solutions.
Coordinated with other departments to maintain smooth operations and achieve company objectives.
Optimized resource allocation by skillfully assigning tasks based on individual strengths and project requirements.
Streamlined communication channels between teams, enabling faster decision-making processes and issue resolution.
Improved customer satisfaction ratings by addressing concerns promptly and implementing appropriate solutions.
Motivated employees through effective communication, fostering a positive work environment that increased productivity.
Oversaw employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
Managed conflict resolution among team members, promoting a healthy working atmosphere conducive to high productivity levels.
Conducted regular performance evaluations, providing constructive feedback and developing individual growth plans for team members.
Prepared and submitted reports on job progress and safety conditions to upper management.
Administered disciplinary actions to workers violating safety regulations and company policies.
Shift Supervisor
South West Key
07.2013 - 09.2015
Supervised and assisted in running shift, Ans assigned staff to work position. Made sure all minors were safe and secured
Detention Officer
Darryl Hester Detention Center
07.2005 - 07.2013
Monitored inmate behavior to maintain safety and security within the facility.
Conducted regular inspections of cells and common areas for contraband and compliance with regulations.
Implemented de-escalation techniques to manage conflicts and prevent incidents among inmates.
Collaborated with law enforcement and court officials to facilitate inmate transport and legal proceedings.
Trained new staff on operational procedures, safety protocols, and emergency response measures.
Prepared detailed reports on incidents, inmate behavior, and compliance with institutional rules.
Responded promptly to emergency situations and provided medical aid.
Took custody of prisoners from arresting officers to begin processing into detention facility.
Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
Conducted physical searches of prisoners and premises in search of weapons and contraband.
Transported prisoners throughout facility and off-site to medical appointments and court appearances.
Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
Wrote daily reports and maintained logs of inmate activities and behaviors.
Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
Attended to feeding, housing, and physical well-being of inmates.
Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
Created and maintained positive relationships with inmates to build rapport and trust.
Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
Processed visitors and attorneys arriving to see prisoners.
Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
Supervised and controlled behavior of Number inmates.
Assisted in the preparation and execution of transport assignments, ensuring both detainee and officer safety during transfers to other facilities or court appearances.
Reduced contraband incidents with meticulous cell inspections.
Enhanced communication with law enforcement agencies for smoother transfer and release processes.
Improved facility cleanliness and orderliness, overseeing inmate work details for upkeep and maintenance.
Dairy Stocker
HEB Grocery Store
06.1993 - 10.2004
Managed inventory levels, ensuring product freshness and compliance with safety standards.
Organized dairy products on shelves for optimal visibility and accessibility to enhance customer experience.
Monitored expiration dates, performing regular checks to minimize waste and maintain stock integrity.
Collaborated with team members to streamline stocking processes, improving overall store efficiency.