Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sergio Sanchez Gonzalez

Oakland,CA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

8
8
years of professional experience

Work History

Patient Administration Specialist

Stanford Hospital
Palo Alto, CA
06.2018 - Current
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Taught patients and families to use at-home medical equipment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Answers multi-line phone, screens and routes calls, takes messages for clinic staff and
    physicians. Assures appropriate verifications and authorizations are complete before
    patient sees provider.
  • Answers non-clinical CRMs, escalating where appropriate.
  • Working with care teams, patients, and outside facilities to obtain necessary information,
    diagnostic imaging, pathology, and other vital information required for care.
  • Assures appropriate verifications and authorizations are complete before patient sees
    provider, in addition to preparing patient medical records for clinic appointments.


Medical Assistant

UHA Stanford Valley Medical Hematology and Oncology Consultants
Los Gatos, CA
02.2018 - 05.2018
  • Merge to Stanford Health care
  • Collects and sends specimens to appropriate labs for testing per protocol
  • EMR EPIC
  • Processes requests for prescription refills according to established practice
  • Collects and sends specimens to appropriate labs for testing per protocol
  • Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system
  • Assist in Bone Marrow biopsy
  • Room patient and take vitals.

Medical Assistant

Agency Recruit
Los Gatos, CA
09.2017 - 02.2018
  • Merge to UHA Valley Medical Hematology and Oncology
  • EMR EPIC
  • Collects and sends specimens to appropriate labs for testing per protocol
  • Processes requests for prescription refills according to established practice
  • Assist in Bone Marrow biopsy
  • Back Office duties: Obtaining vitals, administering injections, EKG’s, preparing charts for doctor visits, rooming patients
  • Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained pre- and post-treatment vital signs and weight.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Obtained all prescribed laboratory testing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Ordered and prepared reagents and supplies.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Ambulated, turned and positioned patients.
  • Compiled necessary documents for surgical billing packages.
  • Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.

Lead Medical Assistant/ Diabetes Coordinator

PEACHTREE HEALTH
Sacramento, CA
05.2016 - 03.2017
  • Back Office duties: Obtaining vitals, administering injections, EKG’s, preparing charts for doctor visits, rooming patients; glucose and diabetes testing
  • Coordinate patient visits and follow up appointments with the schedule department
  • Obtain Medical records, lab results, and consult notes from providers and specialist
  • Coordinate patient visits and follow up appointments with the schedule department
  • Collaborate with the diabetes Program director to promote PTH diabetes prevention and management services
  • Schedule and support diabetes education curriculum
  • Maintain diabetes resources database (community program)
  • Track results and generate reports on outcomes as needed; Teaching aides and education handouts
  • Point care of testing equipment: Glucose monitoring kits, A1C testing
  • Reinforced provider teaching on self-management skills
  • Provide support for patient compliance with medication and lifestyle modifications through patient follow up
  • Document interventions performed in Nextgen.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Prepared and administered medications to alleviate patient symptoms.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Reviewed and evaluated test results to suggest care and treatment options.
  • Developed policies and procedures for effective pharmacy management.
  • Collaborated with store manager to maintain daily operations.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Conducted literature and coding reviews to adhere to state and federal standards.
  • Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
  • Implemented procedures necessary for compounding, mixing, packaging and labeling.
  • Collaborated with national and international organizations to leverage industry connections.

Medical Assistant

WELLSPACE HEALTH
Sacramento, CA
07.2015 - 05.2016
  • Back office Duties included rooming patients, vital signs, height and weight, injections, administering oral and parenteral medication, Preparing and setting up EKG’s
  • Tray set up, urinalysis, patient charting, appointment scheduling, multiple line phones, EMR, insurance verification
  • Documenting patient information and procedure details with Nextgen software.

Medical Assistant

COMMUNICARE HEALTH CENTER
Sacramento
08.2013 - 06.2015
  • Obtain patient vitals, rooming patients, administering injections, preparing doctor charts for visits
  • Provide excellent patient care and assisting with physician workflow and procedures
  • Maintain a clean and safe work environment
  • Patient Service Represented for patient registration and Insurance eligibility using NextGen

Education

Medical Assistant Certificate - undefined

Carrington College
2012

Skills

  • Medical Information Release
  • Hospital Admission Management
  • Patient Medical Histories
  • Specialist Procedures
  • Calm and Effective Under Pressure
  • Resolving Problems
  • Database Search and Data Entry Skills
  • Providing Information and Resources
  • Documenting and Recording Information
  • Caring and Empathetic
  • Registration and Scheduling
  • Communicating to Patients and Families
  • Commander Advisement
  • Knowledge of Community Services and Programs
  • Quality Standards and Protocols
  • Gathering Information From Patients
  • Patient Health Information Access
  • Administrative and Office Support
  • Patient Needs Assessment and Referral
  • Explaining Policy and Procedures
  • Patient Confidentiality and Data Security
  • Evaluating Quality of Care
  • Building Rapport and Credibility
  • HIPAA Regulations
  • Prescription Refills
  • Operational Requirements
  • Customer Experience
  • Medical Services Administration

Languages

Spanish
Full Professional

Timeline

Patient Administration Specialist

Stanford Hospital
06.2018 - Current

Medical Assistant

UHA Stanford Valley Medical Hematology and Oncology Consultants
02.2018 - 05.2018

Medical Assistant

Agency Recruit
09.2017 - 02.2018

Lead Medical Assistant/ Diabetes Coordinator

PEACHTREE HEALTH
05.2016 - 03.2017

Medical Assistant

WELLSPACE HEALTH
07.2015 - 05.2016

Medical Assistant

COMMUNICARE HEALTH CENTER
08.2013 - 06.2015

Medical Assistant Certificate - undefined

Carrington College

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