Sergio Soufya
Melbourne
Summary
Young and articulate individual with demonstrated experience working in casual face-to-face customer service roles. Strong interpersonal skills ensuring the ability to work in environments in which respectful and effective communication skills are needed. Proven strengths in stock control, problem solving and customer service ensuring the ability to sufficiently function in a retail and hospitality environment.
Overview
6
6
years of professional experience
Work History
Ramp Agent Supervisor
Dnata
03.2023 - Current
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Coordinated ground crew activities to complete objectives on schedule.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Guided aircraft into and out of parking positions using hand signals.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Hospitality
Kangaroo ground general store
02.2022 - 01.2023
- Kindly greet customers and process transactions
- Operate cash register to itemize and total customer transactions
- Collect payment and make change for customer transactions.
Tradesman
A Painters Art pty
01.2021 - 12.2021
- Prepare interior surfaces for painting by washing and patching small imperfections
- Prepare exterior surfaces by power washing, and repairing structural defects
- Tape and cover all areas not to be painted, such as windows and doors
- Sand down stairs and walls to be prepared for painting
- Collectively work with a team of painters or work independently to achieve a completed job in a timely manner
- Visit potential customers and give estimates for the job.
Hospitality
Thomastown Mcdonalds
02.2019 - 08.2019
- Courteously greet customers and efficiently process transactions within busy, fast paced hospitality environments
- Operate cash register and scanners to itemize and total customer purchases.
Education
Certificate IV in real estate practice (CPP41419) -
Skilled up education
08.2022
VCE - undefined
Antonine college
11.2020
Skills
- Adaptability
- Ability to Multitask
- Leadership Skills
- Fast Learner
- Ability to Work in a Team
- Excellent Communication Skills
- Ability to Work Under Pressure
- Load Planning
- Personnel Supervision
- Marshaling aircraft
- Team Leadership
Languages
Arabic
English
Details
Melbourne, Australia
Personal Information
Title: SALES ASSISTANT
Hobbies and Interests
- Muay Thai
- Basketball
- Gym
Timeline
Ramp Agent Supervisor
Dnata
03.2023 - Current
Hospitality
Kangaroo ground general store
02.2022 - 01.2023
Tradesman
A Painters Art pty
01.2021 - 12.2021
Hospitality
Thomastown Mcdonalds
02.2019 - 08.2019
Certificate IV in real estate practice (CPP41419) -
Skilled up education
VCE - undefined
Antonine college
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