Sergio Suarez-Solis
Clermont,FL
Summary
Accomplished Restaurant Owner/Operator with 22 years of proven track record at Mia Pizza. I have captivated customer loyalty through exceptional and consistent customer service and food quality. Successful in vendor relations and profit margin analysis, I excel in team management and multitasking. Known for reliability, strong leadership, and results-driven approach.
Overview
28
28
years of professional experience
Work History
Restaurant Owner/Operator
Mia Pizza
Davenport, FL
08.2003 - Current
- Create a loyal customer base by consistently delivering a personal customer service and dining experience that exceeded expectations.
- Planned and executed menues to increase customer loyalty and retention.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and P&L.
- Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products.
- Negotiated favorable lease terms for the restaurant location.
- Set employee schedules, delegated work, and monitored food quality and service performance.
Restaurant Manager
Burger King Corporation
Orlando, FL
06.2000 - 03.2003
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
Back of the House / Kitchen Manager
Daka Food Service
Miami University, Coral Gable, Florida
07.1997 - 12.1999
- Train workers in food preparation and customer-facing roles to promote strong team performance.
- Implemented and maintained food safety and sanitation standards.
- Met or exceeded local health department inspection requirements.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures.
- Execute special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Associate of Arts - Restaurant And Food Service Management
Baltimore Int'l Culinary College
Baltimore, MD05-1991
Associate of Arts - Professional Cooking
Baltimore Int'l Culinary College
Baltimore, MD05-1990
Skills
- Team management
- Multitasking and organization
- Point of sale (POS) system operation
- Staff training and development
- Passion for customer satisfaction
- Kitchen management
- Menu development
- Customer loyalty
- Vendor relations
- Sales projections
- BOH operations
- Labor and food cost control
- Profit margin analysis
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Restaurant Owner/Operator
Mia Pizza
08.2003 - Current
Restaurant Manager
Burger King Corporation
06.2000 - 03.2003
Back of the House / Kitchen Manager
Daka Food Service
07.1997 - 12.1999
Associate of Arts - Restaurant And Food Service Management
Baltimore Int'l Culinary College
Associate of Arts - Professional Cooking
Baltimore Int'l Culinary College