Sergio Torres

Work History

Amazon Warehouse

Stone Mountain, GA

03.2024 - Current

Loaded, unloaded, and moved material to and from storage and production areas.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
Consistently lifted materials weighing as much as 50 pounds.
Achieved timely dispatch of orders using effective time management strategies during the picking process.
Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Asset L

New York, NY

06.2023 - 02.2024

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Kept accounts in balance and ran daily reports to verify totals.
Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
Provided administrative support to management staff, contributing to overall office productivity.
Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.

Lumina

New York, NY

10.2022 - 06.2023

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.