Sergio Torres
Goodyear,AZ
Summary
Dynamic Journeyman Pipefitter with proven expertise at Harder Mechanical in blueprint interpretation and piping system maintenance. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adept at training new employees and ensuring safety compliance, consistently delivering high-quality results in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Journeyman Pipefitter
Harder Mechanical
Goodyear, AZ
09.2024 - 04.2025
- Monitor inventory levels of commonly used parts to ensure adequate stock is available at all times.
- Read blueprints to determine the layout of each project.
- Reviewed blueprints and building codes to determine details and procedures for work.
- Conduct pressure tests on newly installed systems to ensure proper functioning before use by personnel or customers.
- Assemble and install valves, fittings, flanges and other related components.
- Performed rigging and forklift operations to maneuver parts and machinery.
- Maintain and troubleshoot a variety of piping systems including steam, air, water, gas, oil and hydraulic lines.
- Train new employees on safe practices when working with piping systems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Representative
Aetna Behavioral health care
Phoenix, AZ
06.2017 - 09.2018
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained a high level of professionalism when dealing with difficult customers.
ICQA Warehouse Associate
Macy's Warehouse
Goodyear, AZ
11.2012 - 06.2017
- Analyzed root causes of errors in order fulfillment process and implemented corrective actions where required.
- Ensured proper labeling of items before storing them in their designated areas.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Compiled data from various sources into reports using Excel spreadsheets.
Deli Cashier
Fry’s food and drug
Avondale, AZ
01.2011 - 12.2014
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
Pipefitter Journeyman - Pipefitting/Welding
UA Local 469 Apprenticeship
Phoenix, AZ11-2023
High School Diploma -
La Joya Community High School
Avondale05-2011
Skills
- Blueprint interpretation
- Pressure testing
- Piping system maintenance
- Inventory management
- Valves and fittings installation
- Forklift operation
- Rigging procedures
- Customer service
- Problem solving
- Time management
- Employee training
- Safety compliance
- Effective communication
- Team collaboration
- OSHA compliance
Certification
- Licensed Pipefitter
- Certified Welder UA18
- OSHA 30
Timeline
Journeyman Pipefitter
Harder Mechanical
09.2024 - 04.2025
Customer Service Representative
Aetna Behavioral health care
06.2017 - 09.2018
ICQA Warehouse Associate
Macy's Warehouse
11.2012 - 06.2017
Deli Cashier
Fry’s food and drug
01.2011 - 12.2014
Pipefitter Journeyman - Pipefitting/Welding
UA Local 469 Apprenticeship
High School Diploma -
La Joya Community High School
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