Sergio Trejo
San Antonio,TX
Summary
- Professional with experience serving bank customers through various offerings. Helpful when processing transactions, opening accounts and cross-selling bank services. Team player quick to assist tellers, managers and other staff with various needs to deliver outstanding service.
Overview
7
7
years of professional experience
Work History
Delinquency Specialist
PenFed Credit Union
02.2023 - Current
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Achieved performance goals on consistent basis.
Mortgage Loan Officer
PenFed Credit Union
11.2021 - 11.2022
- Worked with underwriters to fix application problems and resolve issues
- Reviewed loan files and updated to match current standards
- Explained different types of loans pertaining to client situations
- Fielded customer complaints and provided solutions
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing
Mortgage Loan Officer
Wells Fargo
01.2019 - 11.2021
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases
- Assessed clients' financial data to determine loan suitability
- Developed and maintained relationships with local real estate agents
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Maintained friendly and professional customer interactions
- Maintained strict confidentiality of bank records and client information
Military Premier Phone Banker
Wells Fargo
11.2018 - 01.2019
- Worked with Military customers and families to understand requirements and provide exceptional service
- Extensive understanding of Wells Fargo Virtual Channels (WFVC) contact center policies and procedures
- Knowledge of use of SMIS case tracking and SCRA benefits for our service members
- Ability to navigate multiple computer systems, applications and utilize search tools to find information
- Able to work in a fast-paced action oriented environment
- Experience with Customer Information View (CIV) and Hogan
Phone Banker 1
Wells Fargo
03.2018 - 11.2018
- Ability to effectively listen and resolve complex customer issues
- Able to navigate multiple computer systems, applications, and search tools to find information
- Knowledge of Virtual Library
- Quality assurance understand banking policies
- Provide first call resolution
Case Manager
Davis Law Firm
06.2017 - 02.2018
- Needles Knowledge
- Interact daily with assigned clientele and potential clients
- Transcribed legal documents and phone conversations
- Worked as a team with Attorneys intake specialists and medical records coordinator
Case Mangager
Wayne Wright Law Firm
09.2016 - 01.2017
- Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Reported plans, findings and results to employers and insurance carriers.
Case Manager
Thomas J Henry Injury Attorneys
12.2015 - 07.2016
- Helped patients receive appropriate, high-quality care with reasonable results.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Evaluated treatment plans against individual goals and healthcare standards.
- Reported plans, findings and results to employers and insurance carriers.
Skills
- Processing loan applications
- Relationship development
- Sales development
- Wealth planning
- Retail mortgages
- Problem resolution
- Account management
- Creditworthiness determination
- Analytical and critical thinking
- Active listening and learning
Timeline
Delinquency Specialist
PenFed Credit Union
02.2023 - Current
Mortgage Loan Officer
PenFed Credit Union
11.2021 - 11.2022
Mortgage Loan Officer
Wells Fargo
01.2019 - 11.2021
Military Premier Phone Banker
Wells Fargo
11.2018 - 01.2019
Phone Banker 1
Wells Fargo
03.2018 - 11.2018
Case Manager
Davis Law Firm
06.2017 - 02.2018
Case Mangager
Wayne Wright Law Firm
09.2016 - 01.2017
Case Manager
Thomas J Henry Injury Attorneys
12.2015 - 07.2016
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