Microsoft Office Suite
Sergio Valdez
General Manager/Quality/Operations Manager
San Diego,CA
Summary
Seasoned leader with a proven track record in operations, team collaboration, regulatory compliance, strategic planning, quality control, managing operations with a focus on financial P&L, operational excellence and enhancing supply chain efficiency. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented by developing successful strategies and managing operations to achieve both short-term and long-term goals.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
General Manager/ QA Manager
Legacy Supply Chain Services
01.2020 - 10.2023
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Established operational objectives, KPI's, work plans and delegated assignments to colleagues
- Ensure all KPIs are maintained daily and reported weekly
- Worked daily with the customer and ensured all responsibilities were reviewed and completed
- Implemented cost-saving measures that resulted in a 80% reduction in operational expenses
- Led a team of 90 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Instituted quality control measures ensuring audits, counts and reporting were maintained daily/weekly
Operations Manager
Legacy Supply Chain Services
02.2016 - 12.2019
- Established operational objectives, KPI's, work plans and delegated assignments to colleagues
- Trained, coached and mentored staff to ensure smooth adoption of WMS/GLS
- Collaborated with cross-functional teams to develop and implement standard operating procedures (SOPs) for all operational processes
- Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
- Optimized warehouse layout to improve efficiency and reduce picking errors by 75%
- Executed capital funding requests of up to $2 million from project approval to project closeout
- Performed & submitted monthly P&L analysis and billing for imports and e-commerce accounts
Quality Assurance Manager
Damco Distribution Services - DDSI
02.2012 - 01.2016
- Developed and implemented quality assurance policies, procedures, and standards to ensure compliance with company expectations
- Led a team of ten quality assurance analysts in conducting thorough product inspections, cycle counts and quality audits to identify defects or non-conformities
- Implemented a comprehensive training program for new hires, resulting in reduced ramp-up time and improved productivity levels
- Established strong relationships with customers/vendors to improve communication channels regarding quality requirements
- Managed customer feedback process, analyzing trends and implementing improvements based on customer suggestions or complaints
- Developed key performance indicators (KPIs) for monitoring QA activities leading to improved productivity levels
- Instituted a culture of continuous improvement by promoting lean principles throughout the organization
- Developed and implemented corrective action plans based on audit findings to address nonconformities
- Coordinated external audits from regulatory bodies ensuring compliance with industry standards and OSHA regulations
Data Processing Analyst
Damco Distribution Services - DDSI
12.2006 - 01.2012
- Created user IDs and system access accounts for all business applications
- Helped troubleshoot all systems hardware & applications
- Maintained all hardware monthly and quarterly
- Assisted with all office transactions/email communications daily
- Performed monthly P&L analysis and billing for imports and e-commerce accounts
- Trained staff to ensure smooth adoption of WMS/GLS
Receiving Manager
Sam's Club
12.2004 - 10.2006
- Interviewed job candidates and made staffing decisions
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Examined merchandise to verify that it was correctly priced and displayed
- Planned budgets and authorized payments and merchandise returns
- Generated repeat business through exceptional customer service
- Conducted store inventories once per quarter
- Promoted to Receiving Manager within 12 months
Front End Supervisor
Sam's Club
05.2000 - 09.2004
- Responsible for all associate deposits, transactions and daily balance sheets
- Responsible for promoting credit & plus memberships
- Held associates accountable for productivity, scan accuracy & cash drawer balance accuracy
- Interviewed job candidates and made staffing decisions
- Assigned employees to specific duties to best meet the needs of the store
Education
Bachelor's - Information Systems
University of Redlands
Redlands, CA 08.2003 - 05.2006
Skills
E-Commerce
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time off401k matchStock Options / Equity / Profit SharingTeam Building / Company Retreats4-day work weekWork from home optionPaid sick leaveQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Languages
Spanish
Professional Working
Interests
Sports
Traveling
Family
Timeline
General Manager/ QA Manager
Legacy Supply Chain Services
01.2020 - 10.2023
Operations Manager
Legacy Supply Chain Services
02.2016 - 12.2019
Quality Assurance Manager
Damco Distribution Services - DDSI
02.2012 - 01.2016
Data Processing Analyst
Damco Distribution Services - DDSI
12.2006 - 01.2012
Receiving Manager
Sam's Club
12.2004 - 10.2006
Bachelor's - Information Systems
University of Redlands
08.2003 - 05.2006
Front End Supervisor
Sam's Club
05.2000 - 09.2004
Similar Profiles
Rajanpreet KaurRajanpreet Kaur
Warehouse Assistant at Legacy Supply Chain Services Inc.Warehouse Assistant at Legacy Supply Chain Services Inc.
Paul LewisPaul Lewis
Forklift Operator at Legacy Supply Chain Services Inc.Forklift Operator at Legacy Supply Chain Services Inc.
David CROWDavid CROW
Manager at Legacy Supply Chain Services Inc.Manager at Legacy Supply Chain Services Inc.