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Sergio Valdez
General Manager/Quality/Operations Manager
San Diego,CA
Summary
Experienced leader with a proven track record in operations, team collaboration, regulatory compliance, strategic planning, quality control, managing operations with a focus on financial P&L, operational excellence and enhancing supply chain efficiency. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented by developing successful strategies and managing operations to achieve both short-term and long-term goals.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Website Administrator
NerdAlert Solutions
Banning, CA
01.2024 - 09.2024
- Optimized site performance through regular updates, security patches, and server maintenance.
- Collaborated with business development personnel to verify compliance with customer requirements.
- Analyzed website analytics to identify areas for improvement and implement data-driven changes.
- Monitored compliance with regulated medical privacy standards such as HIPAA.
- Boosted search engine rankings by employing effective SEO strategies and keyword research.
- Provided ongoing support for end-users by addressing technical inquiries in a timely manner.
Quality Assurance Consultant
Tri-Star Management Services
Reno, NV
11.2023 - 12.2023
- Reduced defect rates by 30% by conducting thorough root cause analysis and providing actionable feedback to development teams.
- Mentored QA analysts, fostering a culture of collaboration and continuous learning within the team.
- Streamlined WMS picking, packing, put-away & replenishment processes, to increase efficiencies by 40% and reduce defects 35%.
- Collaborated with cross-functional teams to establish robust quality assurance protocols and ensure alignment across all departments.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or quality deficiencies.
- Identified trends in inventory discrepancies, recommending corrective actions to prevent future errors.
- Helped reconcile inventory counted verses documented WMS system inventory to resolve discrepancies.
General Manager/ QA Manager
Legacy Supply Chain Services
Charleston, SC
01.2020 - 10.2023
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Established operational objectives, KPI's, work plans and delegated assignments to colleagues
- Ensure all KPIs are maintained daily and reported weekly
- Worked daily with the customer and ensured all responsibilities were reviewed and completed
- Implemented cost-saving measures that resulted in a 80% reduction in operational expenses
- Led a team of 90 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Instituted quality control measures ensuring audits, counts and reporting were maintained daily/weekly
Operations Manager
Legacy Supply Chain Services
Jurupa Valley, CA
02.2016 - 12.2019
- Established operational objectives, KPI's, work plans and delegated assignments to colleagues
- Trained, coached and mentored staff to ensure smooth adoption of WMS/GLS
- Collaborated with cross-functional teams to develop and implement standard operating procedures (SOPs) for all operational processes
- Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
- Optimized warehouse layout to improve efficiency and reduce picking errors by 75%
- Executed capital funding requests of up to $2 million from project approval to project closeout
- Performed & submitted monthly P&L analysis and billing for imports and e-commerce accounts
Quality Assurance Manager
Damco Distribution Services - DDSI
Jurupa Valley, CA
02.2012 - 01.2016
- Developed and implemented quality assurance policies, procedures, and standards to ensure compliance with company expectations
- Led a team of ten quality assurance analysts in conducting thorough product inspections, cycle counts and quality audits to identify defects or non-conformities
- Implemented a comprehensive training program for new hires, resulting in reduced ramp-up time and improved productivity levels
- Established strong relationships with customers/vendors to improve communication channels regarding quality requirements
- Managed customer feedback process, analyzing trends and implementing improvements based on customer suggestions or complaints
- Developed key performance indicators (KPIs) for monitoring QA activities leading to improved productivity levels
- Instituted a culture of continuous improvement by promoting lean principles throughout the organization
- Developed and implemented corrective action plans based on audit findings to address nonconformities
- Coordinated external audits from regulatory bodies ensuring compliance with industry standards and OSHA regulations
Data Processing Analyst
Hudd/Maersk Distribution
Jurupa Valley, CA
12.2006 - 01.2012
- Created user IDs and system access accounts for all business applications
- Helped troubleshoot all systems hardware & applications
- Maintained all hardware monthly and quarterly
- Assisted with all office transactions/email communications daily
- Performed monthly P&L analysis and billing for imports and e-commerce accounts
- Trained staff to ensure smooth adoption of WMS/GLS
Education
Bachelor of Science - Information Systems
University of Redlands
Redlands, CASkills
E-Commerce Management
Operations Management
Servant Leadership
Sales
Business Communication
Supply Chain
Forecasting
Budgeting
Warehouse management systems
Workforce management
3PL Experience
PC Operating Systems
Continuous improvement
Process Improvement
Strategic Planning
Data Analytics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Family Time
Sporting Events
Musical Events
Languages
Spanish
Professional Working
Software
Microsoft Office
Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
Website Administrator
NerdAlert Solutions
01.2024 - 09.2024
Quality Assurance Consultant
Tri-Star Management Services
11.2023 - 12.2023
General Manager/ QA Manager
Legacy Supply Chain Services
01.2020 - 10.2023
Operations Manager
Legacy Supply Chain Services
02.2016 - 12.2019
Quality Assurance Manager
Damco Distribution Services - DDSI
02.2012 - 01.2016
Data Processing Analyst
Hudd/Maersk Distribution
12.2006 - 01.2012
Bachelor of Science - Information Systems
University of Redlands