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Sergio Valdez
General Manager/Quality/Operations Manager
San Diego,CA
Summary
Experienced leader with a proven track record in operations, team collaboration, regulatory compliance, strategic planning, quality control, managing operations with a focus on financial P&L, operational excellence and enhancing supply chain efficiency. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented by developing successful strategies and managing operations to achieve both short-term and long-term goals.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Website Administrator
NerdAlert Solutions
01.2024 - 09.2024
- Optimized site performance through regular updates, security patches, and server maintenance.
- Collaborated with business development personnel to verify compliance with customer requirements.
- Analyzed website analytics to identify areas for improvement and implement data-driven changes.
- Monitored compliance with regulated medical privacy standards such as HIPAA.
- Boosted search engine rankings by employing effective SEO strategies and keyword research.
- Provided ongoing support for end-users by addressing technical inquiries in a timely manner.
Quality Assurance Consultant
Tri-Star Management Services
11.2023 - 12.2023
- Reduced defect rates by 30% by conducting thorough root cause analysis and providing actionable feedback to development teams.
- Mentored QA analysts, fostering a culture of collaboration and continuous learning within the team.
- Streamlined WMS picking, packing, put-away & replenishment processes, to increase efficiencies by 40% and reduce defects 35%.
- Collaborated with cross-functional teams to establish robust quality assurance protocols and ensure alignment across all departments.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or quality deficiencies.
- Identified trends in inventory discrepancies, recommending corrective actions to prevent future errors.
- Helped reconcile inventory counted verses documented WMS system inventory to resolve discrepancies.
General Manager/ QA Manager
Legacy Supply Chain Services
01.2020 - 10.2023
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Established operational objectives, KPI's, work plans and delegated assignments to colleagues
- Ensure all KPIs are maintained daily and reported weekly
- Worked daily with the customer and ensured all responsibilities were reviewed and completed
- Implemented cost-saving measures that resulted in a 80% reduction in operational expenses
- Led a team of 90 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Instituted quality control measures ensuring audits, counts and reporting were maintained daily/weekly
Operations Manager
Legacy Supply Chain Services
02.2016 - 12.2019
- Established operational objectives, KPI's, work plans and delegated assignments to colleagues
- Trained, coached and mentored staff to ensure smooth adoption of WMS/GLS
- Collaborated with cross-functional teams to develop and implement standard operating procedures (SOPs) for all operational processes
- Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
- Optimized warehouse layout to improve efficiency and reduce picking errors by 75%
- Executed capital funding requests of up to $2 million from project approval to project closeout
- Performed & submitted monthly P&L analysis and billing for imports and e-commerce accounts
Quality Assurance Manager
Damco Distribution Services - DDSI
02.2012 - 01.2016
- Developed and implemented quality assurance policies, procedures, and standards to ensure compliance with company expectations
- Led a team of ten quality assurance analysts in conducting thorough product inspections, cycle counts and quality audits to identify defects or non-conformities
- Implemented a comprehensive training program for new hires, resulting in reduced ramp-up time and improved productivity levels
- Established strong relationships with customers/vendors to improve communication channels regarding quality requirements
- Managed customer feedback process, analyzing trends and implementing improvements based on customer suggestions or complaints
- Developed key performance indicators (KPIs) for monitoring QA activities leading to improved productivity levels
- Instituted a culture of continuous improvement by promoting lean principles throughout the organization
- Developed and implemented corrective action plans based on audit findings to address nonconformities
- Coordinated external audits from regulatory bodies ensuring compliance with industry standards and OSHA regulations
Data Processing Analyst
Hudd/Maersk Distribution
Jurupa Valley, CA
12.2006 - 01.2012
- Created user IDs and system access accounts for all business applications
- Helped troubleshoot all systems hardware & applications
- Maintained all hardware monthly and quarterly
- Assisted with all office transactions/email communications daily
- Performed monthly P&L analysis and billing for imports and e-commerce accounts
- Trained staff to ensure smooth adoption of WMS/GLS
Education
Bachelor of Science - Information Systems
University of Redlands
Redlands, CASkills
E-Commerce Management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Family Time
Sporting Events
Musical Events
Languages
Spanish
Professional Working
Software
Microsoft Office
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
Website Administrator
NerdAlert Solutions
01.2024 - 09.2024
Quality Assurance Consultant
Tri-Star Management Services
11.2023 - 12.2023
General Manager/ QA Manager
Legacy Supply Chain Services
01.2020 - 10.2023
Operations Manager
Legacy Supply Chain Services
02.2016 - 12.2019
Quality Assurance Manager
Damco Distribution Services - DDSI
02.2012 - 01.2016
Data Processing Analyst
Hudd/Maersk Distribution
12.2006 - 01.2012
Bachelor of Science - Information Systems
University of Redlands
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