Sergio Vigo
West Valley City,UT
Summary
Dynamic Sales and Growth Specialist with a proven track record at Acima, excelling in customer relations and decision-making. Enhanced client satisfaction through strategic upselling and effective problem resolution, fostering long-term partnerships. Recognized for building strong relationships and optimizing processes, driving significant revenue growth and retention.
Overview
10
10
years of professional experience
Work History
Sales, Growth and Retention Specialist - Region 4
Acima
01.2025 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
Sales, Growth, and Retention Specialist - Region 6
Acima
09.2022 - 12.2024
- Improved company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
Customer Service Supervisor/Coaching Assistant
Acima
06.2018 - 07.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Processing Supervisor
Acima
10.2015 - 04.2018
- Assessed current processes regularly, identifying bottlenecks and opportunities for optimization in the processing department.
- Conducted regular team meetings to discuss progress on projects, address challenges, and share best practices among colleagues within the department.
- Provided coaching and guidance to employees for continuous professional growth while addressing performance gaps effectively.
Education
High School Diploma -
Christ Savior
Lima, Peru11-1985
Skills
- Customer relations
- Decision-making
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Sales, Growth and Retention Specialist - Region 4
Acima
01.2025 - Current
Sales, Growth, and Retention Specialist - Region 6
Acima
09.2022 - 12.2024
Customer Service Supervisor/Coaching Assistant
Acima
06.2018 - 07.2022
Processing Supervisor
Acima
10.2015 - 04.2018
High School Diploma -
Christ Savior
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