Sergio Villarreal
San Antonio,TX
Summary
. Resourceful Express Service Advisor with significant experience in managing service requests, coordinating maintenance efforts, and ensuring customer satisfaction. Possess strong communication skills for liaising between customers and technical teams. Demonstrated ability to troubleshoot issues effectively, improve operational efficiency, and contribute positively to team dynamics. Known for high-level problem-solving abilities and commitment to maintaining high-quality standards.
Overview
8
8
years of professional experience
Work History
US Army Soldier, U.S. Army
Austin, TX
01.2017 - Current
- Worked as a Army Wheeled Vehicle Mechanic also as a Army Utilities Equipment Repairer
- While serving as a Wheel Vehicle Mechanic with over 4 years experience, proficient in troubleshooting,changed parts, and serviced all vehicles from High Mobility
- Multipurpose Wheeled Vehicles (HMMWV) to a MaxxPro Recovery Vehicle (MRV)
- Utilities Equipment repairer is responsible for supervising and performing maintenance on utilities equipment and special purpose support systems
- Includes Inspect and repair air conditioner electrical systems, portable heater fuel/ electrical systems, fire extinguisher recharging systems and fire extinguishers/ valves
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Express Service Advisor
Universal Toyota
San Antonio, TX
09.2023 - 06.2024
- Developed strong relationships with customers by providing exceptional customer service.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Promptly responded to customer inquiries via phone, email or in person.
- Prepared invoices for services rendered and collected payments from customers.
Elite Armed Security Officer
Allied Universal
San Antonio, TX
10.2020 - 09.2023
- Current responsibility is to provide an incredible service, solutions to the people and business of my current employer
- Answer questions, concerns and assist guests and employees
- Answer phones or greet guests / employees in a professional, welcoming manner be available and alert to be able to lend a helping hand
- Report safety concerns, security breaches and unusual circumstances both verbally and in writing to building management as well to site supervisor
- Build, improve and maintain effective relationships with both client employees and guests also be a great representation of what a exceptional security professional should be
- Ensure the facility is provided with high quality security services to protect people and property.
Sales Associate
CAVENDER TOYOYA
San Antonio, TX
04.2018 - 10.2020
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
Education
Associate of Arts - Kinesiology
Northwest Vista College
San Antonio, TX05-2025
Medina Valley High School
Castroville, TXU.S. Army Ordnance Center And School
Fort Lee, VASkills
- Proficiency in Other Languages
- Effective Communication
- Computer Skills
- Interpersonal Skills
- Problem Solving
- Service / Product Knowledge
- Adaptability
Languages
- Spanish
- English
Timeline
Express Service Advisor
Universal Toyota
09.2023 - 06.2024
Elite Armed Security Officer
Allied Universal
10.2020 - 09.2023
Sales Associate
CAVENDER TOYOYA
04.2018 - 10.2020
US Army Soldier, U.S. Army
01.2017 - Current
Associate of Arts - Kinesiology
Northwest Vista College
Medina Valley High School
U.S. Army Ordnance Center And School
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