Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sergio Vizcarra

Bakersfield,California

Summary

Proven leader in asset protection and team management, I significantly enhanced security outcomes at Walmart by leveraging data analysis and implementing effective loss prevention strategies. Skilled in Security Systems Management and demonstrating exceptional communication, my approach led to a notable improvement in team efficiency and a reduction in merchandise loss by over 30%. Dependable Manager with 9 years of experience. Extensively knowledgeable about loss prevention and modern law enforcement processes. Dedicated to creating accountable community workspace to decrease shrink, increase profits and comprehensively streamline asset protection systems. Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 8 years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure positions. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Asset Protection Manager

Walmart
10.2021 - 05.2024
  • Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
  • Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
  • Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
  • Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
  • Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
  • Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
  • Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
  • Implemented access control systems to safeguard sensitive areas of the business from unauthorized entry or tampering.
  • Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives.
  • Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
    implementing related action plans; utilizing and supporting the Open-Door Policy; and providing direction and guidance on applying these in executing
    business processes and practices.
  • Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
  • Leveraged data analysis tools to identify trends in theft or loss, enabling targeted interventions that yielded significant improvements in asset protection outcomes.
  • Partnered with local law enforcement agencies to share information about potential threats or suspicious activity in the area.
  • Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Created and maintained records of security incidents and investigations.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.

Stocking Lead

Walmart
05.2020 - 10.2021
  • Assisted in training new employees on proper stocking techniques, equipment usage, safety protocols, and company policies.
  • Improved inventory management by consistently organizing and replenishing stock in a timely manner.
  • Provided exceptional customer service by assisting shoppers in locating items, answering questions about products, and resolving any issues that arose during shopping experiences.
  • Maintained strong relationships with vendors through regular communication regarding delivery schedules or delays.
  • Enhanced store appearance and customer experience by maintaining clean and well-stocked shelves.
  • Streamlined stocking processes by creating detailed work schedules for team members, ensuring adequate coverage during peak hours.
  • Maximized sales potential by assisting in merchandising efforts, designing visually appealing displays that showcased products effectively.
  • Ensured accurate inventory records by promptly updating the store's electronic database with product information from incoming shipments.
  • Consistently met deadlines for completing stocking tasks before store opening hours to minimize disruption to customer shopping experiences.
  • Managed incoming shipments accurately by verifying documentation against physical product counts.
  • Trained stock team in merchandising, storage management and customer service.

Fresh Foods Supervisor

Walmart
05.2019 - 10.2020
  • Evaluated employee performance regularly, providing constructive feedback for improvement when necessary.
  • Conducted regular inspections of department equipment to identify maintenance needs before they became critical issues.
  • Assisted in the selection of high-quality produce by establishing relationships with local suppliers and farmers.
  • Developed and implemented employee training programs to improve overall department performance.
  • Managed daily operations, including opening/closing procedures, staff scheduling, and adherence to store policies.
  • Maintained a clean, safe, and visually appealing fresh foods department for customers'' enjoyment.
  • Initiated cross-training opportunities for employees to expand their skillsets beyond their primary responsibilities within the department.
  • Enhanced customer satisfaction by ensuring efficient stocking and rotation of fresh food items.
  • Received frequent positive feedback from customers regarding outstanding service and product quality.
  • Reduced waste by closely monitoring product freshness and promptly removing expired items.
  • Identified potential risks within workspaces or processes, implementing corrective actions to minimize hazards and ensure a safe work environment for all employees.
  • Collaborated with store management to optimize inventory levels and reduce shrinkage.
  • Ensured proper temperature control of refrigerated cases to maintain food safety standards at all times.
  • Improved overall efficiency through effective delegation of tasks among team members based on individual strengths.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Performed key tasks to promote inviting grocery store appearance.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.

Support Manager

Walmart
07.2018 - 05.2019
  • Assign duties and follow up to make sure assigned duties are finished. supervise up to 50 associates to include customer service mangers, department managers, replenishment supervisors and sales floor associates.
  • Responsible For maintaining store standards and Business functionality in store manager absence.
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Coached employees through day-to-day work and complex problems.
  • Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Prepared employee schedules for maximum coverage during key hours.
  • Created, prepared, and delivered reports to various departments.
  • Collaborated with cross-functional teams for successful product launches and seamless integration of new features.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Overnight Supervisor

Walmart
02.2017 - 07.2018
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Supervised personnel working overnight all areas to support safe operation and maximize productivity efficiencies.
  • Prepared, planned and implemented training programs to support ongoing staff development.
  • Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
  • Collaborated with other department supervisors to coordinate cross-functional projects or initiatives, ensuring that all teams were aligned in their efforts to achieve shared organizational objectives.
  • Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
  • Promoted a safe work environment by enforcing compliance with company policies and safety regulations.
  • Collaborated with management team to develop strategies for continuous improvement in store operations.
  • Increased sales opportunities by creating visually appealing merchandise displays on the sales floor during overnight hours.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.

Overnight Stocker

Walmart
10.2016 - 02.2017
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Cook

Kentucky Fried Chicken
04.2012 - 08.2016
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Education

High School Diploma -

Chapin High School
El Paso, TX
06.2014

Skills

  • Security Systems Management
  • Internal Audits
  • Case report writing
  • Physical Security
  • Incident Reporting
  • Emergency Response Planning
  • Team Training
  • Investigation techniques
  • Risk Management
  • Data Analysis
  • Security management
  • Loss prevention strategies
  • OSHA expert
  • Regulatory Compliance
  • Staff Training
  • Inventory Control
  • Interviews and interrogations
  • Security measures
  • Vendor Relations
  • Asset Protection
  • Leadership
  • Communication
  • Time management
  • Actively Listening
  • Delegation
  • Empathy
  • Decision making
  • Strategic thinking
  • Consistency
  • Motivating
  • Passion
  • Open minded
  • Feedback
  • Integrity
  • Creativity
  • Positivity
  • Team building
  • Flexibility

Timeline

Asset Protection Manager

Walmart
10.2021 - 05.2024

Stocking Lead

Walmart
05.2020 - 10.2021

Fresh Foods Supervisor

Walmart
05.2019 - 10.2020

Support Manager

Walmart
07.2018 - 05.2019

Overnight Supervisor

Walmart
02.2017 - 07.2018

Overnight Stocker

Walmart
10.2016 - 02.2017

Cook

Kentucky Fried Chicken
04.2012 - 08.2016

High School Diploma -

Chapin High School

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Sergio Vizcarra