Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Sergio Calderon Sustaita

Sergio Calderon Sustaita

Manager
San jose,CA

Summary

I have worked in customer service for 4 years now. At an early age i found myself landing in a company that i knew i could see myself growing in and learn skills by experience. Facing my own hurdles and challenges over the years from PT to now Assistant Manager I have learned a lot about myself throughout the years, but I can summarize who I am in two simple words.

PASSIONATE: You need to be passionate about what you're doing if you want to do good work in any field. I do great work because I am obsessed with what I do, I look to push myself past what i think i am capable of and do great work no matter what speed bumps come along the way i am relentless.

COMPETITIVE: I have been competitive my entire life. I will do everything i can to succeed . leaving everything i have on the table is the only option. however winning is not everything , my goal is always to be my best on my worst day. when it is all said and done i will be gracious in defeat and find most of my growth in the losses.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Shoe Palace
San Jose, CA
10.2019 - Current
  • The first 8 months as an Assistant Manager at my first location the store's target was 2.2 million at the end of the 52 week . I along with my manager led the store in a 13 percent gain on target with the store hitting 2.5 million at the end of the 52 week rolling.
  • the first store as Assistant manager was Starting off at low volume store (2.2 Million) after my 8th month their I was promoted to take on a higher volume store ( 4 million )
  • leading corporate visits by high energy and great attitude . while maintaining store to always stay ready for corporate travels.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Built, motivated and led high-performing team focused on genuine care for needs of every customer.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Kitchen Leader

Chipotle Mexican Grill
San Jose, CA
08.2019 - 11.2019
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Delegated my five person team to restock supplies and prepare additional ingredients during downtime for expected busy periods.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Lifeguard

California's Great America
Santa Clara, CA
06.2019 - 08.2019
  • Attentively monitored swimmers to identify distress.
  • Provided instruction and assistance to patrons on proper use of recreational equipment.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Demonstrated rescue techniques and provided first aid in emergency situations.

Education

High School Diploma -

San Jose High School, San Jose, CA
06.2020

Skills

  • coaching in the moment
  • Courteous and Strong Service Mindset
  • Clear and Concise Communication
  • Multitasking
  • Strong Interpersonal Skills
  • Microsoft Excel
  • Time Management
  • Staff Development
  • Staff Training
  • Shrinkage Prevention
  • Recruiting and Interviewing
  • Hiring and Training
  • Team Motivation
  • Managing Multiple Priorities
  • Strategic Planning

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Assistant Manager - Shoe Palace
10.2019 - Current
Kitchen Leader - Chipotle Mexican Grill
08.2019 - 11.2019
Lifeguard - California's Great America
06.2019 - 08.2019
San Jose High School - High School Diploma,

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Sergio Calderon SustaitaManager