Sergio H. Luna
San Antonio,TX
Summary
Strategic-thinking professional with several years of experience known for high productivity and efficient task completion. Results driven dedicated to delivering project objectives within stipulated time, resource and budget constraints. Outstanding collaborator comfortable working with others in executing projects to achieve company objectives.
Overview
19
19
years of professional experience
Work History
Business Development Executive
MRB Logistics
San Antonio , TX
03.2023 - Current
- Acted as main point of contact in matters relating to client concerns and needs.
- Managed multiple projects simultaneously while meeting deadlines and budget constraints.
- Managed resources such as equipment, materials, personnel and subcontractors to achieve project goals.
- Project Management - oversaw various projects for customers, including HVAC, electrical, construction, and building expansions.
- Developed and implemented project plans, schedules and budgets.
- HVAC cold storage room project management and room construction.
- Coordinated meetings with stakeholders including clients, architects, engineers, subcontractors and other parties involved in the project.
- Coordinated with team members to ensure timely completion of tasks.
- Resolved conflicts between vendors, contractors, internal staff or other stakeholders related to project objectives.
- Established strong relationships with decision-makers and influencers within client organizations.
Sales Account Executive
UPS Freight
San Antonio, TX
03.2012 - 03.2023
- Penetrated new accounts and connected closely with decision-makers to close deals.
- Nurtured customer relationships with positive, knowledgeable support for sales and service needs.
- Worked closely with leadership team to develop and implement effective marketing strategies.
- Facilitated smooth service delivery and followed up after sales to offer additional support and capitalize on cross-selling opportunities.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Provided quick resolution to customer concerns and service failures to retain business.
- Negotiated prices and set up contracts to finalize sales agreements.
- Collaborated with other departments to complete sales transactions.
Inside Sales Representative
UPS
San Antonio, TX
10.2005 - 04.2012
- Cultivated and strenghtened customer reltionships to drive revenue growth.
- Delivered superior customer support to improve account retention rate.
- Contacted new and existing customers to discuss product and service solutions.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Collaborated with team members to determine strategic sales approaches.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Identified customer needs by asking questions and advising on best solutions.
- Excellent verbal skills to engage customers in conversation and effectively determine needs.
- Listened to customer needs to identify and recommend best products and services.
Education
Associate of Arts - Liberal Arts
Texas Southmost College
Brownsville , TX05-1999
High School Diploma -
James Pace High School
Brownsville, TX05.1996
Skills
- Project Management
- Problem solving
- Team leadership
- Project plan development
- Teamwork and collaboration
- Product recommendations
- Goal-Oriented
- Performance monitoring
- Budget control
- Strategic planning
- Project lifecycle management
- Strong people leader
- Excellent interpersonal skills
- Project scoping
- New business development
- Excellent internal/external communicator
- Effective communication
- Stakeholder communication
Education and Training
other
Timeline
Business Development Executive
MRB Logistics
03.2023 - Current
Sales Account Executive
UPS Freight
03.2012 - 03.2023
Inside Sales Representative
UPS
10.2005 - 04.2012
Associate of Arts - Liberal Arts
Texas Southmost College
High School Diploma -
James Pace High School
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