Summary
Overview
Work History
Education
Skills
Diversity Equity Inclusion
Languages
Accomplishments
References
Timeline
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SERGIO MACIAS

Novi,MI

Summary

Dynamic professional with extensive experience looking to sink deeper roots into a field in which I have a true passion. I left The Hartford because the insurance industry is very ugly, and I couldn't stand taking money away from sick people to give back to a multi-billion dollar company. I transitioned to the medical field, but quickly realized just how similar the fields were in terms of treatment to those I was supposed to be helping. I never thought I could make it into the cannabis industry, as I was always under the impression that it was very hard to get into. In July of 2024, I was able to get into Joyology of Wayne as a budtender. I've won multiple competitions there for selling top-shelf flower, and I moved high-end products regularly. I became a trainer for new budtenders, with future goals toward management. After Joyology transitioned to Smilez, I no longer felt it aligned with my values or plans to grow within the industry. I'm now looking for a new place to grow, as well as bring my wealth of knowledge and experience to the table.

Overview

13
13
years of professional experience

Work History

Budtender

Smilez/Joyology
Wayne, Michigan
07.2024 - Current
  • Complied with federal, state, and local laws regarding the sale of marijuana products.
  • Adhered to company policies and procedures at all times.
  • Assisted management in training new budtenders on policies and procedures.
  • Verified customer identification to ensure they met age requirements for purchasing marijuana products.
  • Advised customers on various products such as effects, flavors, potency levels, terpene profiles, and prices.
  • Assisted customers in selecting the best products for their medicinal needs.
  • Maintained a secure work environment by following safety protocols while handling cash or other valuables.
  • Researched new products, strains and trends as well as important law changes regarding dispensaries.
  • Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Patient Care Technician

Trinity Health
Livonia, Michigan
03.2023 - 07.2024
  • Responsible for patient care tailored to the patient's age, developmental, cultural, and spiritual needs
  • Assisting in establishing and maintaining a patient care environment that is safe, clean, and conducive to patient/family well-being
  • Excellent interpersonal skills utilized when dealing with the multidisciplinary health care team, patients, and their families
  • Able to maintain professionalism and emotional maturity during high stress patient care situations
  • Explained treatment procedures to patients and their families.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Educated patients on basic health-related topics such as nutrition, hygiene habits.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Provided emotional support for patients and families during difficult times.
  • Helped create a safe environment by following infection control policies.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.

Overpayment Recovery Analyst

The Hartford
03.2020 - 03.2023
  • Expertly reviewed medical disability claims to ensure that overpayment calculations were supported by policy language and accurately performed.
  • Empathetically built rapport with disability claimants and customers while working with them to develop repayment plans that maximize recovery while minimizing disruptions to claimants and customers.
  • Effectively utilized resources to complete tasks with minimal supervision or assistance in a work-at-home environment.
  • Strictly adhered to standard work to ensure quality metrics were exceeded.
  • Medical terminology knowledge has been acquired.
  • Provided education and acted as a liaison to field staff, supported to drive results for both departments.
  • Actively engaged in professional development and learning opportunities.
  • Frequently sought and acted on feedback received.
  • Utilized excellent teamwork, communication, and writing skills in this role.
  • Received multiple awards for customer support, workplace engagement, performance, leadership, and inclusivity.
  • Recaptured over 4.5 million dollars through diligent overpayment recovery efforts
  • Directed operations as team leader for group of 10 individuals.
  • Collaborated with other analysts in order to develop more efficient procedures for recovering data.
  • Responsible for all Private Label Spanish-speaking members, demonstrating bilingual proficiency
  • Accepted and processed customer payments and applied toward account balances.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Partner

Macias Home Improvement
Livonia, MI
01.2012 - 02.2020
  • Successfully quoted jobs that balanced man hours and materials efficiently to create a desirable outcome for the customer
  • Supported the additional requests or concerns of customers to ensure the sale of projects
  • Performed home improvement and remodeling in all areas of home including kitchen, bathroom, porches, and outbuildings
  • Effectively and efficiently completed complex projects under high stress with emotional maturity through string critical thinking and problem skills
  • Learned new techniques and trends to meet the changing needs of the customer
  • Negotiated contracts between partners or vendors in order to obtain favorable terms for the company.
  • Participated in industry-related meetings and conferences in order to stay up-to-date on current trends within the field.
  • Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
  • Cultivated long-term relationships with existing clients through consistent communication efforts .
  • Built a network of contacts within relevant industries which enabled access to valuable resources .

Independent Care Attendant

Geico Insurance Company
Livonia, MI
02.2014 - 05.2017
  • Assist with ADLs (bathing, grooming, dressing, ambulating, meal prep and household management of gentleman (Army veteran) in home requiring daytime supervision
  • Training for care attendant duties received by visiting nurse
  • Performed daily vital signs and monitored for skin wounds
  • Astute ability to maintain patience and compassion with client's various disabilities, including PTSD (post-traumatic stress disorder)
  • Monitored medication administration and ensured client safety in the home.
  • Completed assigned paperwork accurately according to agency guidelines.
  • Transported patients to doctor's appointments or other destinations as needed.
  • Maintained a clean, safe environment for clients in accordance with established policies and procedures.
  • Ensured client safety by providing constant supervision.
  • Assisted clients in ambulation and mobility around the home or outside environments.

Supervisor

AMC Theatres
Livonia, MI
01.2014 - 12.2016
  • Supervised and mentored crew members in all duties, ensuring their knowledge and confidence to properly execute tasks
  • Earned certification in TIPS (Training for Intervention Procedures) leaning to handle risks associated with alcoholic beverage service industry
  • Adept at controlling large crowds to minimize customer issues
  • Focused on handling customer and employee situations with emotional maturity and intelligence, while maintaining calm demeanor
  • Oversaw inventory and ordering of consumables for concessions and bar and engaged in weekly collaboration with suppliers. Also needed to be able to gauge and predict needed inventory week by week based on projected attendance. Also needed to be able to differ what demographics each new movie would bring in and plan inventory accordingly.
  • Responsible for ensuring all equipment and technology in concessions and theaters worked properly and resolved any problems immediately
  • Ensured all deposits were made accurately at the end of night, as well as ensure all theaters were vacant of any guests and that night crew made it safely to their vehicles
  • Trained new employees on company policies and procedures.
  • Developed strategies to improve team performance and productivity.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Directed and supervised team of 15 employees in daily operations.

Education

General Studies/Business Management -

Oakland University
Wayne, MI
12.2016

Diploma - Global Education Curriculum

Livonia Stevenson High School
Livonia, MI
05.2014

Skills

  • Continuously educating myself on cannabinoids, terpene profiles, new strains, and crosses
  • Able to distinguish between types of concentrates (ex Hash rosin vs live rosin, static dry sift, bubble hash, live resin, etc)
  • Aware of popular new brands, as well as their history and how they've transitioned from med to rec (ex Hytek, Growing Pains, Clout King, Common Citizen, Gelato, Giving Tree, Wojo, Etc)
  • Able to accurately educate customers about new product drops or strains for their specific needs
  • Can determine the quality of cannabis products based on taste, smell, appearance, and genetics rather than THC percentage
  • Excellent written and verbal communication
  • Self-motivated and proactive in learning and self-development
  • Strong interpersonal and customer service skills
  • Able to work remotely or in an office setting
  • Accounting and money-handling skills
  • Excellent at de-escalating situations, providing agreeable solutions
  • Able to skillfully spearhead projects and complete them on schedule or sooner
  • Able to work with and lead a team very well
  • Can make tough decisions and execute them without hesitation
  • Easily adaptable to new work environments, changes, and situations
  • Efficient problem-solving skills
  • Sales techniques
  • Online order management
  • Patience and empathy
  • Dispensary security
  • Loss prevention
  • Team collaboration
  • Professional demeanor

Diversity Equity Inclusion

Received Allyship badges at The Hartford, showing my active engagement, support and understanding of the LGBTQ+, Hispanic Leadership, Young Professionals and Women's Professional Networks.

Languages

Spanish
Native/ Bilingual

Accomplishments

First place in "Secret Stash" Competition for February 2025, 262 Grams sold

Number one seller of our top shelf deli "Secret Stash" every month since roll out

First place twice in Cheech and Chong vendor competitions for October and December 2024

First place in multiple Jeeter competitons

First place in multiple Blue Shelf ($30 1/8, $160 Oz) competitions

Received Allyship badges at The Hartford, showing my active engagement, support and understanding of the LGBTQ+, Hispanic Leadership, Young Professionals and Women’s Professional Networks.

Recaptured 4.5 Million dollars in overpayment recoveries

Placed first in total overpayment recoveries multiple months in a row

First to join 'Millionaires Club" every year I was working at The Hartford, meaning I was the first analyst to hit the million dollar recovery mark that year.

References

References available upon request.

Timeline

Budtender

Smilez/Joyology
07.2024 - Current

Patient Care Technician

Trinity Health
03.2023 - 07.2024

Overpayment Recovery Analyst

The Hartford
03.2020 - 03.2023

Independent Care Attendant

Geico Insurance Company
02.2014 - 05.2017

Supervisor

AMC Theatres
01.2014 - 12.2016

Partner

Macias Home Improvement
01.2012 - 02.2020

General Studies/Business Management -

Oakland University

Diploma - Global Education Curriculum

Livonia Stevenson High School

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