Sergio Mateo Lopez Ramirez
Fallon,NV
Summary
Strong FOH worker who has gotten a lot of experience from working at a restaurant that is constantly busy and is used to heavy lunch/dinner rushes. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Is very patient and able to work under pressure.
Overview
4
4
years of professional experience
Work History
Ferris Wheel Operator
Scheels Sporting Goods
1200 Scheels Drive, Sparks,NV 89434
05.2024 - Current
- Operated Ferris Wheel machinery to streamline product assembly and ensure quality standards.
- Management of long lines on busy days as well as help guests out with question.
- Trained new team members on operational procedures and safety protocols.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Cafe Associate
Scheels Sporting Goods
1200 Scheels Drive, Sparks,NV 89434
12.2023 - 05.2024
- Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
- Fast on the fly order taking.
- Operated espresso machines and brewing equipment efficiently to deliver high-quality beverages.
- Maintained cleanliness and organization of café space, adhering to health and safety standards.
- Assisted in training new associates on operational procedures and product knowledge.
- Prepared sandwiches, soups, salads and beverages using grill, microwave, and steam tables to promote fresh and quality products.
FOH Team Member
Chick-fil-A
1390 Big Fish Drive, Sparks NV, 89434
09.2021 - 11.2023
- 2-Year experience
- Ascended to advanced team member and certified trainer.
- Established welcoming atmosphere by greeting each guest warmly.
- Utilized POS system to receive and process food and beverage orders.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Education
High School Diploma - Theater (Acting)
University of Nevada - Reno
Reno, NV12-2026
High School Diploma -
Galena High School
Reno, NV06.2020
Skills
- Speaks fluent Spanish
- Delivering Orders to Guests
- Customer Engagement
- Guest Satisfaction
- Training Junior Team Members
- Worker Training
- Serving Drinks
- Cash Register Operations
- Guest Relations
- Order Placement
Timeline
Ferris Wheel Operator
Scheels Sporting Goods
05.2024 - Current
Cafe Associate
Scheels Sporting Goods
12.2023 - 05.2024
FOH Team Member
Chick-fil-A
09.2021 - 11.2023
High School Diploma - Theater (Acting)
University of Nevada - Reno
High School Diploma -
Galena High School