Sergio M. Bernal

• Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
• Expanded market share by conducting comprehensive market research and competitor analysis.
• Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
• Analyzed performance metrics to identify areas of improvement and implement necessary changes in strategy.
• Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
• Spearheaded expansion into international markets, navigating complex regulations and cultural differences for a smooth entry process.
• Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
• Mentored junior team members, sharing expertise and fostering a collaborative work environment focused on achieving shared goals.
• Implemented innovative marketing campaigns that effectively communicated value propositions to target audiences.
• Fostered an atmosphere of innovation by promoting creative problem-solving methods among team members.
• Managed a diverse portfolio of projects simultaneously while adhering to strict deadlines.
• Contributed to event marketing, sales and brand promotion.
• Developed and maintained strong working relationships with professionals within assigned territory.

• Streamlined office operations for improved patient experiences through effective communication with healthcare providers.
• Supported ongoing quality improvement initiatives within the practice through active participation in staff meetings, professional development opportunities, and continuous selfassessment.
• Reduced wait times for patients by promptly processing lab results and updating medical charts.
• Promoted a positive atmosphere within the office through professional interactions with colleagues, patients, and visitors alike.
• Facilitated smooth front-office operations by handling incoming phone calls, addressing inquiries, and directing callers to appropriate staff members when necessary.
• Safeguarded patient privacy rights by consistently following HIPAA regulations in all tasks involving personal health information management or data exchange between parties involved in their care process.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Verified patient insurance coverage
• Oriented and trained new staff on proper procedures and policies.

• Prevented errors in documentation by meticulously reviewing patient information for accuracy before entering it into electronic health record systems.
• Supported ongoing quality improvement initiatives within the practice through active participation in staff meetings, professional development opportunities, and continuous selfassessment.
• Ensured accurate billing processes through diligent verification of insurance coverage and prompt submission of claims forms to insurers or government agencies as required.
• Provided critical support during emergency situations by remaining calm and following established protocols for patient stabilization or appropriate medical intervention.
• Assisted physicians in providing quality care by accurately performing clinical tasks, such as taking vital signs and administering medications.
• Improved patient satisfaction with compassionate and attentive support during appointments and follow-up calls.
• Safeguarded patient privacy rights by consistently following HIPAA regulations in all tasks involving personal health information management or data exchange between parties involved in their care process.
• Obtained client medical history, medication information, symptoms, and allergies.
• Taught patients about medications, procedures, and care plan instructions.

• Instructed patients and caregivers on how to clean and dress wounds and how to prevent infections.
• Maintained a comprehensive understanding of genitourinary, gastrointestinal, and integumentary systems and provided treatment for wounds impacting them.
• Offered emotional support to patients and family members experiencing trauma.
• Handled treatment care for post-op patients, cleaning and dressing surgical incision sights.
• Implemented plans to prevent pressure ulcers and other wound developments.
• Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
• Attended to giving bedridden patients bed baths, to ensure good hygiene and grooming needs.
• Aided ambulatory patients with bathing needs, who are still at risk of falling to prevent injury.
• Administered medications to patients and monitored response to medications.
• Worked with long term acute care patients.
• Administered gravity IV with or without medication.
• Stayed current on latest trends in diabetes care including medications, devices, and insulin delivery routes.
• Attended to the care of patients with Urostomy and Colostomy needs.
• Occasionally house supervisor.

Full time-In home living

• Attended to the care of county-assigned elderly patients.
• Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Monitored patient reactions after administering medications and IV therapies.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Managed patients recovering from medical or surgical procedures, including facilitating wound care, pressure ulcer prevention and pain management.
• Attended care for GI tube feeding, Urinary catheter care, and management.
• Handled all treatment applications of respiratory care.
• Tested, adjusted, and applied oxygen, aerosol, and humidity as needed.

Full-time

• Professionally attended to more than 40 patients daily through the centers phone system and in person appointments.
• Answered patient questions and responded to follow-up calls and e-mails.
• Assisted in conducting examinations, necessary lab tests, and accurately recorded results into centers data base.
• Interacted closely with patients to take and record vitals signs and biopsies.
• Supported and assisted doctors in all duties, including surgery consultations and recovery procedures.
• Attended day-to-day vaccine immunization.
• Solid understanding of Obstetric and Gynecological care.

Part-time