Sergio Reyes Martinez
Houston,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
On-site Manager
Core Personnel
Houston, Texas
02.2022 - Current
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated employee performance regularly through appraisals and one-on-one meetings.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Proposed or approved modifications to project plans.
- Recruited and trained new employees to meet job requirements.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Assigned work and monitored performance of project personnel.
- Monitored inventory levels and placed orders as needed.
- Resolved conflicts between team members in a professional manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed customer feedback data to identify areas of improvement in service delivery processes.
- Resolved customer complaints in an efficient manner.
- Implemented quality control measures to uphold company standards.
- Coordinated with other departments to ensure smooth operations.
- Scheduled service personnel for onsite visits and tracked progress of projects.
- Developed and implemented strategies to enhance customer satisfaction.
- Maintained a safe working environment in compliance with OSHA regulations.
- Managed all administrative tasks including payroll processing, invoicing.
- Ensured timely completion of projects within budget constraints.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created and managed budgets for travel, training, and team-building activities.
- Supervised staff, ensured proper training and development of team members.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Recruiter
HSS Hospitality Solutions
Houston, Texas
05.2020 - 12.2022
- Managed candidate activity within Applicant Tracking System (ATS).
- Tracked and analyzed recruitment metrics to identify areas for improvement.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Identified best practices for recruiting process improvement.
- Advertised and promoted open positions using social media and digital marketing procedures.
Stand up Forklift Driver
Performance Foodservice
Houston , TX
12.2021 - 03.2022
- Performed daily inspections of equipment to ensure safety and proper functioning.
- Worked closely with supervisors and other team members to coordinate workflow efficiently.
- Noted and recorded receipt of materials on drivers' paperwork.
- Packaged, labeled and tagged goods before transfer.
- Tracked materials moved for stocking purposes and to complete logs for management.
- Loaded and unloaded materials onto trucks for shipment.
- Organized warehouse storage space to maximize efficiency and minimize clutter.
- Maintained accurate inventory records to track product movement.
- Checked all products for damage before loading them onto pallets or shelves.
- Transported material between storage areas, machines, and departments within the facility.
- Inspected product load for accuracy to foster timely and complete delivery.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Estimated weights, heights, and centers of balance to make precise placements.
Recruiting Specialist/Manager
KBS staffing services
Houston , TX
09.2018 - 12.2021
- Provided guidance and coaching to candidates on interview techniques and company culture.
- Interpreted and explained human resources policies, procedures or regulations.
- Analyzed recruitment metrics to identify trends and improve recruitment strategies.
Recruiter Specialist
Staffing 360 Solutions
Houston , Tx
12.2016 - 12.2018
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Hired employees and initiated new hire paperwork process.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Manager /Trainer forklift
Krogers Distribution Center
Houston , Tx
12.2014 - 12.2016
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Education
High School Diploma -
Spring Woods High
Houston , TX08-2012
Skills
- Scheduling coordination
- Policy administration
- Verbal and written communication
- Analytical thinking
- Staff training
- Excellent communication
- Problem-solving aptitude
- Performance management
- Teamwork and collaboration
- Employee training
- Customer relations
- Managing operations and efficiency
- Staff management
- Business administration
- Hiring and training
- Project management
- Customer service
- Business planning
- Team leadership
- Good judgment
- Reliability
- Computer skills
- Goal setting
- Brand management
- Recruitment and hiring
- Scheduling and coordinating
- Human resources management
Timeline
On-site Manager
Core Personnel
02.2022 - Current
Stand up Forklift Driver
Performance Foodservice
12.2021 - 03.2022
Recruiter
HSS Hospitality Solutions
05.2020 - 12.2022
Recruiting Specialist/Manager
KBS staffing services
09.2018 - 12.2021
Recruiter Specialist
Staffing 360 Solutions
12.2016 - 12.2018
Manager /Trainer forklift
Krogers Distribution Center
12.2014 - 12.2016
High School Diploma -
Spring Woods High
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