MS Office (Word, Excel, PowerPoint)
Sergio Vázquez De Zamacona
IT Consultant And Data Analyst
Huixquilucan,Estado De Mexico
Summary
Present dynamic Key Account Manager with 5 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Strong past of Business and Data Analyst with expertise in analysis and testing of business requirements. Drives deployment of applications, business processes and system solutions to successful outcomes. Highly analytical and detailed with documented track record in full software development life cycle completion. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
National Key Account Manager
Gruma
Mexico City, CDMX
2021.12 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Supported sales and reporting for large and medium-sized accounts.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Senior Consultant - Risk Advisory
Deloitte
Monterrey, Nuevo Leon
2019.12 - 2021.12
- Developed and controlled execution of reporting and analytics for multiple operations departments.
- Collaborated on implementation of collection strategies with collections, risk and fraud teams.
- Compared industry-specific securities against outside metrics and each other to develop recommendations.
- Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.
- Performed risk analyses to identify appropriate security countermeasures.
Senior Security Specialist SAP-BASIS
Gruma
Monterrey, Nuevo Leon
2018.09 - 2019.12
- Global user administration in SAP Systems.
- Security track leader in G+ USA project.
- Roles and profiles builder in SAP Systems.
- Control risk administration in GRC (Governance Risk and Compliance) tool.
- Report builder and data analyst.
IBM Service Analyst - SAP OCC - GBS at CEMEX
Enlaces Y Soluciones
Monterrey, Nuevo Leon
2018.01 - 2018.09
- Service Analyst for USA region.
- Immediatly processes alerts from the productive SAP environments.
- Proactive activities for system maintenance.
- Contant collaboration with IBM specialists in India.
- Closely integrated with IT Service Management (ITSM) processes, namely incident, problem, and change management.
IT and Marketing Coordinator
FIMEX - TKP Inc
Monterrey, Nuevo Leon
2017.04 - 2018.06
- Multi-task position.
- Branding (brochures, webpage and general presentations).
- Product development.
- IT analyst, support and consultant.
- Internal marketing and event planning.
E&M Training Coordinator Intern
LEGO
Monterrey, Nuevo Leon
2016.11 - 2017.04
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Worked with senior management to initiate new projects and assist in various processes.
- Wrote reports, executive summaries and newsletters.
- English substitute teacher.
Education
Bachelor Of Business Administration -
European University Business School
Barcelona 2016.01 - 2016.05
MBA - Quality And Productivity
Universidad Tecmilenio Campus Las Torres
Monterrey 2018.05 - 2019.12
Bachelor Of Engineering Technology - Business And IT
ITESM Campus Monterrey
Monterrey 2012.08 - 2017.12
Skills
Data analysis
Programming
Project planning and development
Team Building
Information gathering and analysis
Conflict resolution skills
Software
SAP (Security, GRC, Basis)
Coding (HTML, Bootstrap, CSS, SQL)
Power BI / Tableau
Apple Apps (Pages, Numbers, Keynote)
Certification
Apple Distinguished Educator Certificate at Tec de Monterrey
Interests
Leadership and team building programs
Volunteer programs
Travel and culture learning
Film and photography
Timeline
National Key Account Manager
Gruma
2021.12 - Current
Senior Consultant - Risk Advisory
Deloitte
2019.12 - 2021.12
Diploma "Líderes Socialmente Responables" at SELIDER ABP
2018-12
Senior Security Specialist SAP-BASIS
Gruma
2018.09 - 2019.12
MBA - Quality And Productivity
Universidad Tecmilenio Campus Las Torres
2018.05 - 2019.12
IBM Service Analyst - SAP OCC - GBS at CEMEX
Enlaces Y Soluciones
2018.01 - 2018.09
IT and Marketing Coordinator
FIMEX - TKP Inc
2017.04 - 2018.06
E&M Training Coordinator Intern
LEGO
2016.11 - 2017.04
Bachelor Of Business Administration -
European University Business School
2016.01 - 2016.05
Apple Distinguished Educator Certificate at Tec de Monterrey
2015-12
Bachelor Of Engineering Technology - Business And IT
ITESM Campus Monterrey
2012.08 - 2017.12