Sergiu Caraman
Warminster,PA
Summary
Dynamic and experienced Automotive Service Professional with over 8 years in parts management, vehicle reconditioning, and service operations. Proven ability to lead teams, manage service workflows, ensure timely vehicle repairs, and maintain high levels of customer satisfaction. Skilled in dealership systems, inventory control, staff training, vendor coordination, and cross-departmental collaboration. Adept at improving efficiency, reducing costs, and maintaining quality standards in high-paced dealership environments.
Professional in parts and service management with strong track record of optimizing operations and enhancing customer satisfaction. Proven ability to lead teams, streamline processes, and drive results in dynamic environments. Expertise in inventory control, service coordination, and technical troubleshooting. Known for adaptability, reliability, and collaborative approach that meets evolving business needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parts & Service Manager
A&T Trucks Inc
05.2024 - Current
- Lead daily service and parts operations, coordinating repairs and inventory availability.
- Supervise a cross-functional team of parts advisors and service technicians.
- Implemented process improvements that increased service throughput and reduced vehicle downtime by 20%.
- Collaborated with sales and finance departments to ensure timely delivery of reconditioned vehicles.
- Managed service schedules, customer appointments, and vendor communications.
- Ensured customer satisfaction through clear communication and follow-up on service completion.
- Monitored key performance indicators to identify areas for improvement and implement corrective actions.
- Implemented a preventive maintenance program that led to fewer unexpected breakdowns and improved vehicle lifespan.
- Optimized service scheduling processes, resulting in reduced wait times for customers needing repairs or maintenance work.
- Enhanced customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
- Developed strong relationships with suppliers, resulting in cost savings and faster delivery times.
- Implemented employee training programs for continuous skill development and improved job performance.
- Launched online booking systems for greater convenience while increasing appointment bookings significantly.
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
- Established a safe work environment, adhering to industry regulations and minimizing workplace accidents.
- Evaluated employee performance through ongoing feedback, annual appraisals, and goal-setting discussions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Car Sales Consultant
Team Toyota of Princeton
09.2023 - 04.2024
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Achieved top sales performance consistently by effectively showcasing vehicles and their features to prospective buyers.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Provided exceptional after-sales support by assisting customers with warranty claims, maintenance scheduling, and accessory installations.
- Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
- Organized and managed test drives for potential buyers to facilitate informed decisionmaking.
- Enhanced dealership reputation by delivering outstanding customer service, resolving issues promptly, and addressing concerns professionally.
- Stayed up-to-date on current automotive trends, technologies, and market conditions to provide accurate information to clients.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance department to secure competitive financing options for customers, streamlining the purchasing process.
- Negotiated mutually beneficial deals between the dealership and customers while ensuring adherence to company policies and guidelines.
- Prepared thorough documentation for each sale transaction including purchase agreements, trade-in evaluations, financing paperwork.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Completed registration paperwork and sales documentation.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Garage Manager
Val's Auto Center
09.2017 - 08.2023
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Ensured compliance with industry regulations, maintaining up-to-date licensing and certifications for the garage.
- Increased garage revenue by expanding service offerings and marketing to new clientele.
- Created a welcoming environment within the garage that fostered positive interactions between staff members as well as between employees and customers.
- Established strong relationships with vendors for more favorable pricing and better access to supplies.
- Organized regular training sessions on emerging automotive technologies to keep staff updated with industry advancements.
- Negotiated contracts with suppliers that resulted in cost savings without compromising on quality or availability of parts.
- Collaborated with other departments to streamline processes, fostering cross-functional teamwork within the organization.
- Implemented inventory control measures to reduce waste and optimize parts usage.
- Improved customer satisfaction by implementing efficient scheduling and work assignment systems.
- Reduced vehicle repair times through streamlined processes and effective team management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Garage Manager
CarCheer
04.2015 - 05.2017
- Managed full-service garage operations, including technician supervision and repair scheduling.
- Ordered and maintained parts inventory to meet service demand.
- Ensured high-quality repairs and resolved customer concerns promptly.
- Streamlined vendor invoicing and improved turnaround time for repair jobs.
- Developed a referral program that encouraged word-of-mouth marketing among satisfied customers, thereby increasing business growth.
- Oversaw financials, including budget development, expense tracking, and revenue analysis for informed decisionmaking.
- Trained and developed staff members, resulting in a highly skilled and productive workforce.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Criminal Law
University of Humanities
01.2001
Skills
- Automotive Service & Repair Operations
- Team Supervision and Training
- Inventory Management & Parts Procurement
- CDK/ADP System Proficiency
- Service Dispatch & Workflow Oversight
- Customer Service Excellence
- Vehicle Reconditioning
- Vendor & Client Relationship Management
- Process Improvement & KPI Monitoring
- Warranty Claims & Compliance
- Scheduling and planning
- Vehicle diagnostics
- Sales support
- Automotive industry
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Computer skills
- Team leadership
- Decision-making
- Relationship building
- Customer relations
- Work Planning and Prioritization
- Hiring and training
- Professionalism
- Strategic planning
- Administration and reporting
- Profit and loss management
- Market research
Accomplishments
- Documented and resolved parts delivery delays and inventory shortages, which led to a 25% improvement in service turnaround time.
- Achieved 15% revenue growth through effectively helping technicians prioritize high-value service jobs.
- Resolved product quality issues through consumer testing and vendor collaboration, reducing warranty claims by 30%.
- Achieved 98% inventory accuracy by completing weekly cycle counts and streamlining stock entry processes.
- Supervised team of 12 staff members, including service advisors, technicians, and parts specialists.
- Collaborated with team of 8 in the development of a new inventory management system that reduced stockouts.
- Achieved 20% increase in operational efficiency by introducing Mitchell 1 for repair order management and technician scheduling.
- Used Microsoft Excel to develop inventory tracking spreadsheets that helped reduce excess stock by 18%.
Certification
- Toyota Safety System Overview - Toyota Corporate Training
- Toyota Service Drive Operations - Toyota Corporate Training
- Toyota Vehicle Delivery&Reconditioning Process - Toyota Corporate Training
- Toyota Hybrid Systems -Toyota Corporate Training
- OEM Parts Systems Training (Ford, GM)
- CDK/ADP Parts Management Training
- Customer Service Excellence Certification
Languages
English: Professional
Romanian: Native
Russian: Full Professional
Ukrainian: Limited
Timeline
Parts & Service Manager
A&T Trucks Inc
05.2024 - Current
Car Sales Consultant
Team Toyota of Princeton
09.2023 - 04.2024
Garage Manager
Val's Auto Center
09.2017 - 08.2023
Garage Manager
CarCheer
04.2015 - 05.2017
Bachelor of Science - Criminal Law
University of Humanities
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