Serguey Vorobiyov
Maritime industry pro
Natick,MA
Summary
Highly motivated and experienced marine professional, with 20+ years of successfully growing revenue within new and existing customers with a strong client-oriented focus. Steady and confident leader, known for ability to build team morale and to drive productivity in a challenging environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
FREIGHT FORWARDING DEPARTMENT MANAGER
INTERBROKER
11.2008 - 08.2022
- Managed freight forwarding of various cargoes at Odessa port, including steel pipes and pipes for Interpipe
- Successfully loaded thousand tons on board and stuffed into containers maintaining a strong competitive environment
- Strengthened teamwork to meet the main client’s requirements of appropriate stowage of pipes in hold as a result achieved success in steel pipes bulk loading in USA
- Developed product stuffing procedure, paperwork, and widened the scope of container stuffing terminals
- Grew cargo transshipment and reduced cargo claims considerably.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Drafted invoices for completed work.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with service providers and customers to build connections and nurture relationships.
AGENCY DEPUTY DEPARTMENT MANAGER
INTERBROKER
10.1999 - 11.2008
- Managed a cross-functional team of 15 ranging from entry-level agency assistants to department supervisor
- Developed relationships with 20+ of clients including ship-owners, operators, and first-class American, European and Asian charters
- Worldwide bunker brokerage and trading, supervised bunker delivery onto vessels in Ukrainian ports; working with the main bunker buyers: Maerskbunker, Hyundai Merchant Marine, Austrian Chartering Services, and Fedcominvest
- Coordinated the repairing of ships in port and in ship repair yard; purchases spare parts, arranged delivery on board, arranged subcontractors, and organized placement of contracts
- Evaluated and negotiated D/A proformas, attended to vessels in port and created a way of communication with vessels that simplified vessels turnaround in a complex environment
- Arranged bunker delivery to vessels at berths while loading operations that benefited both ship-owners/charterers and Interbroker in addition to saving transit time
- Minimized vessels’ technical stops on their sea passage through arranging technical assistance in the port (minor repair, engine overhaul, etc.).
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Produced contracts, reports, letters, and proposals for clients.
Education
Master of Science - HANDLING OF AUTOMATED MARINE PROPULSION
ODESSA MARITIME ACADEMY
Odessa, UkraineChartering Broker - Ship Chartering
Post Graduate Institute SMIWT
Odessa, UkraineSkills
- TECHNICAL: Microsoft Office (Word, PowerPoint, Excel, Outlook), BAT, CargoWise, Shipnext
- Customer Service Process Improvement
- Critical Thinking
- Customer Inquiries
- Verbal and Written Communication
- Contract Development and Management
- Invoice Reconciliation
- Supplier Relations
- Issue and Conflict Resolution
- Managing Files and Records
- Administration and Reporting
- Negotiation
Certification
Chartering Broker
Tennis player
It's my favorite sport since the age of seven.
Languages
English
Professional Working
Russian
Native or Bilingual
Ukrainian
Professional Working
Timeline
FREIGHT FORWARDING DEPARTMENT MANAGER
INTERBROKER
11.2008 - 08.2022
AGENCY DEPUTY DEPARTMENT MANAGER
INTERBROKER
10.1999 - 11.2008
Master of Science - HANDLING OF AUTOMATED MARINE PROPULSION
ODESSA MARITIME ACADEMY
Chartering Broker - Ship Chartering
Post Graduate Institute SMIWT
Chartering Broker
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