Serha Raye
Herriman,UT
Summary
Dynamic and compassionate Crisis Counselor Volunteer at Crisis Text Line, adept in crisis intervention and suicide prevention. Successfully developed tailored action plans, enhancing client support during emergencies. Leveraged multicultural sensitivity and de-escalation techniques to foster a safe environment, ensuring confidentiality and ethical standards in all interactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Crisis Counselor Volunteer
Crisis Text Line
03.2025 - Current
- Developed tailored action plans to address the unique needs of each client experiencing a crisis event.
- Increased access to crisis support services by assisting with coverage during high-demand hours or emergencies as needed.
- Demonstrated adaptability in handling diverse crisis scenarios, utilizing a range of techniques to address the unique challenges presented by each situation.
- Provided timely interventions for clients experiencing suicidal thoughts or self-harm behaviors, coordinating with emergency services when necessary.
- Maintained confidentiality and adhered to ethical guidelines while working with sensitive information about clients'' personal lives.
- Participated in regular debriefing sessions with supervisory staff for continuous improvement of counseling skills and approaches.
- Maintained open communication with clients'' families and loved ones when appropriate, ensuring they were informed about available resources and supports.
Bookkeeping Assistant-Freelance
Christie Lee
04.2022 - 05.2023
- Managed invoices, payments, and deposits, maintaining accurate expenditure records.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Provided exceptional customer service when addressing client inquiries related to billing issues or account balances, due diligently and professionally.
- Managed invoices, payments, and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
Property Manager
Vicki Libby
05.2015 - 05.2019
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Patient Observer
Redington Fairview Hospital
04.2011 - 09.2013
- Ensured proper hand-off communication between shifts, facilitating continuity of care for all observed patients throughout their stay at the facility.
- Provided emotional support to distressed or combative patients, helping them feel more at ease during their hospital stay.
- Promoted a calm atmosphere within the unit through professional demeanor, conflict resolution skills, and active listening techniques when interacting with patients or family members.
- Supported patient privacy by adhering to confidentiality regulations and maintaining discretion when discussing sensitive information with colleagues or other healthcare professionals.
- Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.
- Improved patient safety by monitoring their condition and promptly reporting changes or concerns to the appropriate healthcare professionals.
Education
Associate of Science - Sociology
Stratford University
Baltimore, MD06-2003
Skills
- Multicultural sensitivity
- De-escalation techniques
- Self-care practices
- Crisis intervention
- Data entry
- Critical thinking
- Active listening
- Customer service
- Problem resolution
- Customer relations
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Data privacy compliance
Certification
- Certified Crisis Response Plan - State of Utah 02/24/2025
- Certified Crisis Worker- State of Utah 04/01/2025
- Certified Crisis Counselor, Crisis Text Line 04/17/2025
Timeline
Crisis Counselor Volunteer
Crisis Text Line
03.2025 - Current
Bookkeeping Assistant-Freelance
Christie Lee
04.2022 - 05.2023
Property Manager
Vicki Libby
05.2015 - 05.2019
Patient Observer
Redington Fairview Hospital
04.2011 - 09.2013
Associate of Science - Sociology
Stratford University
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