Summary
Overview
Work History
Education
Skills
Certification
Languages
Recent Experience
References
Timeline
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Serhat Sozen

Arlington Heights,IL

Summary

Versatile and dependable professional with a strong background in delivery, logistics, and warehouse operations, complemented by hands-on experience in home improvement and sales. Skilled in route optimization, lead generation, and e-commerce sales, with proficiency in CRM platforms like Close and Pipedrive. Adept at providing top-tier customer service, problem-solving on the go, and ensuring operational efficiency in fast-paced environments. Experienced in carpentry, tiling, and general handyman tasks, bringing a broad skill set to both physical and administrative roles. Known for excellent adaptability, time management, and a results-driven approach to achieving team and individual goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Uber Driver

Uber
Toronto, Ontario
08.2023 - 12.2024
  • Maintained high passenger ratings for cleanliness, safety, and customer service.
  • Delivered exceptional customer service by helping with luggage loading and unloading.
  • Adhered to safety regulations to maintain a spotless driving record.
  • Navigated routes using GPS systems for efficient delivery of passengers.

Lead Generation Executive

Sozen Media
Toronto, ON
01.2023 - 12.2024
  • Generated leads through digital marketing tactics such as Cold Email, YouTube, Twitter and Linkedin.
  • Utilized CRM software to track key performance metrics related to lead generation activities.
  • Analyzed customer feedback to improve lead-generation strategies.
  • Developed new leads each day at or above quotas.
  • Managed a database of prospective customers and tracked the progress of leads throughout the sales cycle.

Amazon Flex Driver

Amazon
Toronto, Ontario
10.2022 - 12.2024
  • Delivered an average of 40 packages per shift within 2 hours.
  • Achieved a 99% delivery rate with a 100% on-time completion rate.
  • Coordinated with the warehouse staff to communicate schedule modifications and progress.

General Handyman

TaskRabbit
Toronto, Ontario
06.2022 - 12.2024
  • Assembled furniture from IKEA, Wayfair, Structube, and Ashley's with speed & precision.
  • Mounted pictures, paintings, and TVs with speed & precision.
  • Assembled furniture pieces according to instructions.

Amazon FBA Seller

Zen&Gin Corporation
Toronto, ON
02.2021 - 12.2022
  • Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
  • Monitored customer reviews and feedback to improve product performance.
  • Delivered e-mail confirmation of completed transactions and shipment.
  • Developed pricing strategies to ensure competitive positioning within the marketplace.
  • Ensured compliance with Amazon's policies and procedures related to selling products on its platform.

Tile Apprentice

ATM Tile
Toronto, Ontario
11.2020 - 02.2021
  • Remove existing tile surfaces using chisels, hammers and other tools.
  • Mix and apply adhesives, grouts, sealants and other compounds according to manufacturer's instructions.
  • Used levels, squares and straightedges to align and straighten tiles.
  • Installed brick and tile and applied grout between joints using trowels.
  • Installed decorative designs on floors and walls with mosaic tiles.
  • Handled many installations each month smoothly.

Education

High School Diploma -

Sinav Private High School
Ankara, Turkey
06-2018

Bachelor of Science - Computer Science

TOBB University of Economics And Technology
Ankara, Turkey

Bachelor of Arts - Computer Science

York University
Toronto, ON

Skills

  • Logistics and Route Optimization
  • Customer Service and Communication
  • Carpentry and tiling
  • E-commerce and Sales Operations
  • B2B lead generation
  • Close & Pipedrive CRM proficiency
  • Problem-solving and Critical Thinking
  • Google Docs proficiency
  • Adaptability and flexibility
  • Sales and Marketing

Certification

  • Cold Email Prospecting Certification from LinkedIn

Languages

English
Native/ Bilingual
Turkish
Native/ Bilingual

Recent Experience

After spending five years in Toronto, I worked in a variety of roles, gaining hands-on experience across multiple industries, including logistics, customer service, sales, and home improvement. These roles helped me develop a diverse skill set and a strong work ethic.

This year, I won a Green Card through the lottery and relocated to Chicago. With my ambition and problem-solving mindset, I’m always eager to take on new challenges and find solutions to get the job done efficiently.

References

References available upon request.

Timeline

Uber Driver

Uber
08.2023 - 12.2024

Lead Generation Executive

Sozen Media
01.2023 - 12.2024

Amazon Flex Driver

Amazon
10.2022 - 12.2024

General Handyman

TaskRabbit
06.2022 - 12.2024

Amazon FBA Seller

Zen&Gin Corporation
02.2021 - 12.2022

Tile Apprentice

ATM Tile
11.2020 - 02.2021

High School Diploma -

Sinav Private High School

Bachelor of Science - Computer Science

TOBB University of Economics And Technology

Bachelor of Arts - Computer Science

York University
Serhat Sozen