Serhii Kovalchuk
New York,NY
Summary
QA Automation Engineer with almost 3 years experience in quality assurance and 4 years of work as customer support in technical field (including 1 year as a team leader). Performed designing and developing of object-oriented automation test frameworks for UI, database, and web service API verification. Experienced in building and expanding a maintainable automation framework that is utilized for multiple B2B Translation and Localization solutions which involves cross-platform API Integration, translation and editing services with the usage of machine learning, client and admin UI. Integrated automation suites within continuous integration.
Overview
7
7
years of professional experience
Work History
QA Engineer
BLEND Localization
03.2021 - Current
- Developed and maintained the framework comprised of 400+ automation WEB UI, API and DB test cases, with implementation of design patterns and used Jenkins to implement test suits within the CI/CD pipelines
- Utilized Java Selenium WebDriver, Selenium Grid, RestAssured, TestNG, Postman, Maven, GIT, Docker, Data Dog, TestRail, Confluence, Jira and other tools and technologies to perform Automation testing on 5 different projects including Admin and Client UI, Machine translation, KYC translation projects, Human translation through CAT tools integrations such as XTM, SmartCat, Crowdin, Memsource and Phrase
- Demonstrated expertise in Agile and Scrum methodologies and strong understanding of SDLC and STLC by offering ideas for workflow improvement, which reduced number of bugs on production by 90% and enhanced QA agility rate by 20%
- Facilitated development and testing of Shopify translation app from scratch and verified API integration with BLEND which resulted in acquisition of 3 big clients
- Tested almost 400 tickets within the last year, detected and documented defects in new features and supported development team in proposing corrective actions
Customer Technical Support Team Lead
02.2020 - 03.2021
- Drove customer escalations to resolution by engaging directly with clients and helping teammates with resolving most complicated cases
- Conducted regular team’s performance evaluations, formulated corrective actions and performed training
- Fully trained and supervised 8 customer support specialists
- Analyzed reports, performed data monitoring, surveys and vendor relations to refine and maintain workflows and procedures
- Due to proposed optimization and workflow improvements managed to reduce number of tickets by 70% and increased on time reply SLAs from 74% to 92%
- Created Ticket Categorization system, which enhanced ability to prioritize main areas for improvement and resolution of technical flaws, which resulted in successful identification and reporting of 10 most recurring technical issues within the first quarter and reduction monthly number of tickets by 25%
- Due to contribution in creation of CSR KPI system, achieved stable performance of team with personal KPI scores higher than 93%
Buyer Support Services Specialist
Nestle Business Services
01.2017 - 02.2020
- Specialized in cooperation with German and Chinese speaking partners
- Supported buyers of Ukrainian, German and Chinese markets by providing corresponding Nestle suppliers with comprehensive platform navigation assistance, answering support inquiries, and delivering insightful market analysis
- Built and maintained strong relationships with clients by resolving issues and responding promptly to email, phone and live chat inquiries
- Executed more than 30 tenders for Nestle Procurement using Ariba platform
- Implemented optimization of the CRM tool and searched most efficient approach in using tender technologies like Ariba
- Coordinated audits for around 100 Nestle providers and cooperated with Deloitte, PWC, EY, KPMG and other auditors
Education
Bachelor of Science - Computer science and technology
Shanghai Institute of Technology
Shanghai, China07.2015
Bachelor of Science - Computer Science
Lesya Ukrainka East European National University
Lutsk, Ukraine07.2013
Skills
TECH SKILLS
- Java, Selenium, Maven for Automation testing, CI/CD
- HTML5, CSS3, Java Script, SQL, Python, Nodejs, React, C
- Experience of work with Jenkins, TestRail, Jira, Agile (Scrum), Confluence, Docker, Zendesk, Ariba
SOFT SKILLS
- 2 years experience in creating new web products, features, integrations and implementation through full software development life cycle
- 1 year of management, mentoring and supervising of team, setting and analyzing KPIs Conducted demo presentations of new web products, features and integrations
- 4 years experience in dealing with customers' technical and other issues, being polite and consistent under stressful circumstances while solving wide range of issues with involvement and coordination of different departments
Timeline
QA Engineer
BLEND Localization
03.2021 - Current
Customer Technical Support Team Lead
02.2020 - 03.2021
Buyer Support Services Specialist
Nestle Business Services
01.2017 - 02.2020
Bachelor of Science - Computer science and technology
Shanghai Institute of Technology
Bachelor of Science - Computer Science
Lesya Ukrainka East European National University