Seriah Guerrero
San Antonio,TX
Summary
I am hardworking and punctual, I can handle working in fast-paced, physically demanding jobs while standing and moving for long hours. Physically fit and diligent with a strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
9
9
years of professional experience
Work History
Hauler Team Lead
Low Cost Pet Vax
San Antonio, TX
03.2023 - Current
- Conducted regular inspections of equipment to identify any potential issues or hazards.
- Assisted with resolving customer complaints related to delivery services or driver behavior.
- Provided support during peak periods by taking over duties from haulers if needed.
- Monitored performance of haulers, provided feedback, and took corrective action when necessary.
- Collaborated with other departments within the organization to resolve operational challenges quickly.
Pet Foster
Self-employeed
San Antonio, TX
12.2019 - Current
- Facilitated successful adoptions by providing post-adoption counseling services to new owners.
- Assessed potential adopters and conducted interviews with them.
- Conducted research into different breeds' characteristics, behaviors, and temperaments.
- Advertised available animals through various online channels including social media outlets.
- Provided daily care and exercise for dogs in my home.
- Monitored the health of fostered animals closely and alerted relevant authorities when necessary.
- Took photographs of fostered animals to be used in promotional materials.
- Kept accurate records of veterinary visits and follow-up treatments.
- Educated adoptive families on proper animal husbandry techniques such as nutrition, grooming, and housebreaking.
- Responded promptly to inquiries from potential adopters regarding available pets.
- Created a positive learning environment for the dogs through training sessions.
- Developed relationships with local veterinarians to ensure quality medical care for fostered animals.
- Maintained detailed records on each dog's health, behavior, and progress.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Prepared food to meet needs of animals under care with appropriate meals.
Dog Groomer
Self-employeed
San Antonio, TX
01.2019 - Current
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Handled cash transactions accurately when accepting payment from customers.
- Ensured safety of animals at all times by following established safety protocols.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Delivered excellent service to pet owners to drive repeat business.
- Kept detailed records of services performed for each animal client.
- Scheduled appointments for clients using online software programs.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Researched new trends in dog grooming industry to stay up-to-date on best practices.
- Ordered additional supplies as needed to maintain adequate stock levels.
- Monitored inventory levels of supplies necessary to perform grooming services.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Educated customers on proper dog nutrition habits to promote overall pet health.
- Performed minor medical procedures such as gland expression and flea treatments.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
Housekeeper
Family Business
San Antonio, TX
08.2018 - Current
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied trash receptacles throughout the property.
- Interacted pleasantly with clients and guests when performing daily duties.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Responded to requests from guests regarding housekeeping needs.
- Organized closets with hangers for guests' clothing items.
- Communicated with customers about requests for additional supplies or cleaning services.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Assistant Manager
Dollar Tree
San Antonio, TX
06.2022 - 05.2023
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Resolved conflicts between team members in an effective manner.
- Completed inventory audits to identify losses and project demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Home Care Provider
San Juan Home Care Agency
San Antonio, TX
02.2022 - 09.2022
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Provided companionship through conversation and recreational activities.
- Followed care plan and directions to administer medications.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Assessed home environment for potential safety hazards or risks to the client's well-being.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Managed client's schedule of doctor's appointments, therapies.
Pet Sitter
Self-employeed
San Antonio, TX
01.2015 - 10.2019
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Provided emotional support when pets were feeling anxious due to separation from owners.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Offered animals exercise opportunities through walks and play activities.
- Enforced house rules consistently so that pets understood expectations for acceptable behaviors.
- Provided overnight stays at client homes during vacations or business trips to ensure continuity of care for their pets.
- Prepared food to meet needs of animals under care with appropriate meals.
- Monitored pet behavior for any signs of distress or illness and reported any changes to the owner immediately.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Kept work area clean by sanitizing cages, dishes, bedding, toys. after use.
- Performed basic grooming services such as brushing fur, trimming nails, cleaning ears.
- Discussed behavioral issues with clients in order to develop strategies for resolving them effectively.
- Attended continuing education classes related to animal care topics to stay current on best practices.
Education
BBA - Business
Texas A&M University
San Antonio, TX12-2025
High School Diploma -
South San Antonio High School
San Antonio, TX06-2022
Associate of Arts - Liberal Arts
Palo Alto College
San Antonio, TX05-2022
Skills
- Multitasking
- Analytical Thinking
- Decision-Making
- Problem-Solving Abilities
- Time Management
- Team Building
- Adaptability and Flexibility
- Accounting Skills
- Teamwork and Collaboration
- Active Listening
- Adaptability
- Excellent Communication
- Attention to Detail
- Goal Setting
- Organizational Skills
- Recordkeeping Skills
- Task Prioritization
- Cost Management
- Reliability
- Continuous Improvement
- Professionalism
- Self Motivation
- Budget Administration
Languages
English
Native/ Bilingual
Spanish
Professional
Korean
Elementary
Timeline
Hauler Team Lead
Low Cost Pet Vax
03.2023 - Current
Assistant Manager
Dollar Tree
06.2022 - 05.2023
Home Care Provider
San Juan Home Care Agency
02.2022 - 09.2022
Pet Foster
Self-employeed
12.2019 - Current
Dog Groomer
Self-employeed
01.2019 - Current
Housekeeper
Family Business
08.2018 - Current
Pet Sitter
Self-employeed
01.2015 - 10.2019
BBA - Business
Texas A&M University
High School Diploma -
South San Antonio High School
Associate of Arts - Liberal Arts
Palo Alto College
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