Summary
Overview
Work History
Education
Skills
Timeline
Generic

Seriah Romero

San Antonio

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Hospitality Team Member

HHS
04.2024 - Current
  • Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
  • Assisted in the implementation of new policies and procedures designed to improve overall service quality within the hospital.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Sales Associate Specialist

Victoria's Secret & PINK
09.2023 - 03.2024
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Contributed to a positive work environment by collaborating with team members and offering support when needed.
  • Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.

Customer Service Associate

Walmart
10.2022 - 05.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.

Cashier

Raising Cane's Restaurants
03.2020 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

High School Diploma -

Lytle High School
Lytle, TX
05.2023

Skills

  • Strong teamwork
  • Reliability and punctuality
  • Initiative and Self-Motivation
  • Professional Appearance
  • Problem-solving skills
  • Time Management
  • Computer Skills
  • Data Confidentiality
  • Data Entry
  • Administrative Support

Timeline

Hospitality Team Member

HHS
04.2024 - Current

Sales Associate Specialist

Victoria's Secret & PINK
09.2023 - 03.2024

Customer Service Associate

Walmart
10.2022 - 05.2023

Cashier

Raising Cane's Restaurants
03.2020 - 10.2021

High School Diploma -

Lytle High School

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Seriah Romero