Serian Montalbano
Saint James City,FL
Summary
Results-oriented individual with a strong background in retail management and community service. Known for exceptional customer service, time management, and the ability to lead teams effectively. Eager to leverage skills to enhance community involvement and volunteer support.
Overview
20
20
years of professional experience
Work History
Volunteer
Lee County School District
Pine Island, FL
08.2018 - Current
- Coordinated after-school programs and volunteer schedules for community involvement.
- Organized events to promote school spirit and community participation.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Provided guidance and support to fellow volunteers during their shifts.
- Contributed to event readiness by preparing supplies and organizing setup, set up, and breakdown of community and public events.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Assisted teachers with classroom activities and student engagement strategies.
Store Manager
The Vitamin Shoppe
Jupiter, Florida
01.2007 - 10.2013
- Directed daily store operations, optimizing customer service efficiency and team performance.
- Implemented promotional strategies that boosted customer engagement and increased sales.
- Trained staff on product knowledge and sales techniques to improve sales effectiveness.
- Managed inventory levels and organized product displays to reduce stock loss.
- Analyzed sales data to identify trends, adjusting stock levels accordingly.
- Facilitated team meetings to align goals and enhance collaboration among staff.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Created weekly schedules for store personnel, ensuring appropriate coverage and compliance.
Education
High School Diploma -
Jupiter High School
Jupiter, FL05-2006
Some College (No Degree) - Education
Palm Beach Atlantic University
West Palm Beach, FLSkills
- Event coordination
- Volunteer management
- Fundraising strategies
- Event planning
- Partner collaboration
- Social media marketing
- Community service
- Staff training
- Schedule management
- Client relations strength
- Customer service
- Service excellence
- Time management
- Multitasking skills
- Organized and efficient
- Attention to detail
- Analytical skills
- Problem-solving
- Decision-making
- Conflict management
- Effective communication
- Communication skills
- Phone communication
- Creative thinking
- Adaptability to change
- Leadership qualities
- Reliability and punctuality
- Dependability
- Positive attitude
- Friendly and outgoing
- Data confidentiality
- Reporting skills
- Computer skills
Affiliations
- Volunteer PTO - 2018 - Current
- PTO President - 2021-2024
Timeline
Volunteer
Lee County School District
08.2018 - Current
Store Manager
The Vitamin Shoppe
01.2007 - 10.2013
High School Diploma -
Jupiter High School
Some College (No Degree) - Education
Palm Beach Atlantic University