Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serica Jenkins

Meridian,MS

Summary

Dynamic customer service professional with extensive experience at Loves Travel Stop & Country Store, excelling in employee training and loss prevention. Proven track record of enhancing team productivity and achieving high customer satisfaction through effective problem-solving and strong communication skills. Committed to driving operational excellence and fostering positive customer relations.

Overview

9
9
years of professional experience

Work History

Cashier

Texaco
09.2023 - 02.2024
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.
  • Operated cash register to record transactions accurately and efficiently.
  • Built relationships with customers to encourage repeat business.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.

Call Center Representative Manager

Iqor
02.2023 - 11.2023
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Delivered prompt service to prioritize customer needs.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Manager

Loves Travel Stop & Country Store
07.2015 - 11.2021
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.
  • Operated cash register to record transactions accurately and efficiently.
  • Built relationships with customers to encourage repeat business.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Diploma -

Meridian High School
Meridian, MS

Skills

  • Liquor regulations and compliance
  • Written and verbal communication
  • Employee Training
  • Basic Mathematics
  • Inventory Stocking
  • Product Recommendations
  • Reliability and punctuality
  • Loss Prevention
  • Regulatory Compliance
  • Point of sale operation
  • Work Task Prioritization
  • Customer Service
  • Cash handling and management
  • Guest inquiries
  • Reliable and Responsible
  • Staff Mentoring
  • Order Taking
  • Cash handling expertise
  • Analytical Thinking
  • Coin and Currency Counting
  • Sales expertise
  • Currency counting
  • Cash Register Operations
  • Inventory Management
  • Retail Merchandising
  • Patience and Empathy
  • Policies and Procedures
  • Refund handling
  • ID Verification
  • Inventory Control
  • Money Handling
  • Problem-Solving
  • Adaptable and Flexible

Timeline

Cashier

Texaco
09.2023 - 02.2024

Call Center Representative Manager

Iqor
02.2023 - 11.2023

Customer Service Manager

Loves Travel Stop & Country Store
07.2015 - 11.2021

Diploma -

Meridian High School

Similar Profiles

CREATE PROFILE