Serifa Mujakic
Urbandale ,IA
Summary
Experienced Specialist with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
12
12
years of professional experience
Work History
Project Analyst/Business Optimization Specialist
Fidelity and Guaranty Life
05.2023 - Current
- Devised standardized project management documentation for the CI department to streamline management of projects such as process mapping, training videos, etc.
- Contributed to successful project outcomes by providing accurate forecasts and closely monitoring progress.
- Facilitated effective monthly report outs for the CI areas: Training/Knowledge Management, Lean, and Quality Assurance.
- Built lasting and collaborative partnerships with individuals within the company in areas of Life, Annuities, Sales, Agency Services, Post Issue, IT, etc.
- Develop custom reports and recommendations on process improvements to share with leaders of Area(s).
- Provide Coaching and Consultations Services to areas including most recent being Annuity New Business and Exception Logs.
- Streamlined processes for better efficiency, implementing tools to save time and resources.
- Lead internal workshops regarding outsourcing including most recent Index Project in Agency Services
- Continuously research and analyze industry trends related to Process Automations, AI, and RPA candidates.
New Business Specialist
Fidelity and Guaranty Life
06.2021 - 05.2023
- Developed comprehensive knowledge of our product/service offerings, their features and benefits.
- Strengthened and maintained relationships with key partners including Agents, IMOS, and Broker-Dealers by maintaining regular communication and providing updates on ongoing cases.
- Processed high level of new and pending policy applications.
- Followed company policy practices to ensure agent trainings were valid (Product, Suitability, and Best Interest).
- Mentored team members and assisted in 2nd reviews of cases.
Safety Claims Coordinator
Barr-Nunn Transportation Inc.
07.2020 - 04.2021
- Conducted detailed investigations into complex claims cases, gathering necessary information to reach accurate conclusions and determine appropriate actions.
- Maintained up-to-date knowledge of industry Safety Trends by researching FMCSA database and reporting appropriately.
- Provided safety training and education to employees to increase awareness of safety hazards.
- Coached on-road employees on effective safety techniques and recommendation terminations as applicable.
New Business Case Coordinator
Principal Financial Group Inc
07.2019 - 07.2020
- Served as a knowledgeable resource for clients regarding Life, Dental, and Vision benefits.
- Facilitated New Group Business Cases from initial receipt through installation for various distribution partners.
- Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
- Communicated with Sales office, Underwriters, and Account Coordinators to ensure appropriate documentation is on record.
Subrogation Claims Representative
Sedgwick CMS
08.2017 - 07.2019
- Kept current with industry trends by attending workshops to continuously improve skills and stay informed about changes in laws or regulations.
- Trained new hires on company procedures and best practices, ensuring a smooth transition into their roles.
- Strategically prioritized workload based on claim complexity, potential recovery amounts, statute of limitations, and other factors critical to achieving successful outcomes.
- Netted 3 million in recoveries for the 2019 fiscal year.
Business Management Trainee
Enterprise Rent-A-Car
05.2016 - 08.2017
- Gained knowledge of company policies, protocols and processes.
- Coordinated with senior management to align departmental goals with overall company objectives, ensuring cohesive efforts towards growth.
- Analyzed sales data to identify performance trends and areas for improvement, leading to targeted sales strategies.
Campus Operations Coordinator
University of Phoenix
02.2015 - 03.2016
- Acted as operations liaison between students and campus.
- Coordinated ceremonial events and activities, ensuring a positive experience for students and faculty.
- Ensured compliance with all applicable regulations regarding campus safety, security measures, accessibility standards among others.
Bank Teller
West Bank
02.2013 - 02.2015
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Education
Bachelor of Arts - Business Administration And Management
Grand View University
Des Moines04-2017
Liberal Arts
Des Moines Area Community College
Des Moines, IA08-2015
Skills
- Documentation skills
- Project Management
- Problem-solving abilities
- Reporting skills
- Time management abilities
- Adaptability
- Process Improvement
- Strong verbal and written communication skills
Languages
Croatian
Professional Working
Timeline
Project Analyst/Business Optimization Specialist
Fidelity and Guaranty Life
05.2023 - Current
New Business Specialist
Fidelity and Guaranty Life
06.2021 - 05.2023
Safety Claims Coordinator
Barr-Nunn Transportation Inc.
07.2020 - 04.2021
New Business Case Coordinator
Principal Financial Group Inc
07.2019 - 07.2020
Subrogation Claims Representative
Sedgwick CMS
08.2017 - 07.2019
Business Management Trainee
Enterprise Rent-A-Car
05.2016 - 08.2017
Campus Operations Coordinator
University of Phoenix
02.2015 - 03.2016
Bank Teller
West Bank
02.2013 - 02.2015
Bachelor of Arts - Business Administration And Management
Grand View University
Liberal Arts
Des Moines Area Community College
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