Serigne Mbow
Chicago,IL
Summary
Proven to excel in fast-paced environments, I leveraged critical thinking and technical skills at Auchan Hypermarket to enhance team efficiency and customer satisfaction. My adeptness at project support and time management, coupled with a knack for maintaining high cleanliness standards, significantly improved operational workflows. My approach always prioritizes empathy and effective problem-solving, driving positive outcomes and fostering strong relationships.
Motivated [Type] Trainee eager to advance professionally and contribute to business success. Exceptional leadership and planning abilities with deep understanding of [Industry] practices. Teachable and ready to learn from experienced professionals.
Diligent [Desired Position] with solid foundation in industry practices and training methodologies. Successfully supported team projects and contributed to process improvements. Demonstrated strong analytical and problem-solving skills.
Overview
2017
2017
years of professional experience
Work History
Trainee
Auchan Hypermarket
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Filled out timesheets and paperwork according to identified requirements.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Trainee
Plessis-Robinson
01.2016 - 02.2017
- Served as a liaison between the production floor and management, effectively communicating updates on project progress, challenges, and potential solutions.
- Completed projects on time and within budget by effectively coordinating resources, schedules, and communication among team members.
Housekeeper
Serenet and Net Plus
02.2015 - 01.2016
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Hotel Service Agent
Hotel De Nantes
04.2015 - 06.2015
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
Airport Service Agent
Hotel De Nantes
02.2015 - 06.2015
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Enhanced customer satisfaction by efficiently managing check-in and boarding processes for passengers.
- Managed lost-and-found services efficiently which resulted in successful recovery of passenger belongings.
- Proactively identified potential issues in the boarding process and provided swift solutions to minimize disruptions.
Hotel Service Agent
Novotel and Ibis
01.2014 - 05.2014
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Kitchen Aide
Saint-Tropez
07.2013 - 12.2013
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Played an integral role in the successful operation of the kitchen, demonstrating dedication and commitment to providing an exceptional dining experience for customers.
Universal Agent
Brasserie Bordelaise
05.2008 - 06.2012
- Conducted thorough research on customer concerns before presenting solutions tailored to their unique circumstances.
- Mitigated potential risks by adhering strictly to compliance guidelines during all interactions.
- Contributed to a positive work environment by maintaining a professional demeanor under pressure and demonstrating empathy towards colleagues dealing with challenging situations.
- Improved communication with clients through timely follow-ups and clear documentation of interactions.
Kitchen Aide
Zebra Beach
07.2007 - 08.2007
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Kitchen Assistant
Le Taif
11.2002 - 07.2006
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Cleaned and organized kitchen stations to promote team efficiency.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
Education
Certificate of Achievement - Security Agent Training
SSIAP/ADS AFPA DU PLESSIS-ROBINSON
Paris, France01-2017
Certificate Of Achievement - International Civil Aviation Organization
OACI
Paris, France01-2015
Associate of Arts - Law
Cheikh Anta Diop University
Dakar, Senegal07-2002
High School Diploma -
Limamou Laye High School
Dakar, Senegal07-1998
Skills
- Time management
- Technical skills
- Project Support
- Critical thinking
- Vehicle operation
- Documentation and reporting
Languages
French
Full Professional
English
Professional Working
Spanish
Limited Working
Timeline
Trainee
Plessis-Robinson
01.2016 - 02.2017
Hotel Service Agent
Hotel De Nantes
04.2015 - 06.2015
Housekeeper
Serenet and Net Plus
02.2015 - 01.2016
Airport Service Agent
Hotel De Nantes
02.2015 - 06.2015
Hotel Service Agent
Novotel and Ibis
01.2014 - 05.2014
Kitchen Aide
Saint-Tropez
07.2013 - 12.2013
Universal Agent
Brasserie Bordelaise
05.2008 - 06.2012
Kitchen Aide
Zebra Beach
07.2007 - 08.2007
Kitchen Assistant
Le Taif
11.2002 - 07.2006
Trainee
Auchan Hypermarket
Certificate of Achievement - Security Agent Training
SSIAP/ADS AFPA DU PLESSIS-ROBINSON
Certificate Of Achievement - International Civil Aviation Organization
OACI
Associate of Arts - Law
Cheikh Anta Diop University
High School Diploma -
Limamou Laye High School
Hobbies
Team Sport / Soccer / Music / Reading
Similar Profiles
Mondestin SakhoMondestin Sakho
Stocker at Auchan HypermarketStocker at Auchan Hypermarket
Henri BourgainHenri Bourgain
Project Manager at Auchan HypermarketProject Manager at Auchan Hypermarket
Yuliia YunoshaYuliia Yunosha
Cashier at Auchan HypermarketCashier at Auchan Hypermarket